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When I receive an email reply from a post on an external forum, the 'RE: ' gets inserted after the forum name. This prevents Outlook from correctly grouping the emails (in conversation mode) with the original post which does not have the 'RE: ' in the subject line.
Please change the subject line such that the 'RE: ' appears at the *beginning* of the subject line. This is the normal behavior when replying to any email. Note: the internal forums are doing this correctly and those posts are grouped nicely in my Outlook folder.
For example, a reply on the BIOS forum looks like this:
BIOS forum: RE: What is ...
Please change it to look like this:
RE: BIOS forum: What is ...
Thanks for this feedback. Will review options for correcting and provide an update once I have more to report back.
Blake Ethridge, Social Media Community Engagement Manager, Texas Instruments
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I just came to realize another issue with the subject line of the email notifications. When a thread is moved from one forum to another, this change is reflected in the subject line. This also breaks the Conversation view in Outlook because the subject line has changed. I would be best to leave off the forum name in the subject line.
I suggest putting only the thread subject in the email subject.
Initial post:Subject: <thread subject>
All reply posts:Subject: Re: <thread subject>
The first line of the email can be left as is:<user> posted: <thread subject> in <forum name>.
Another plea with the mail notifications:
The notification mails come with the sender name "TI E2E Community - Automated Email" Which is a really, really long name. In Outlook standard layout with vertical split windows (teh preferred view when you have a 16:9 display), this prevents the date/tieminfo to be shown and still doesn't display completely.
"TI E2E Community" as sender name yould be more than sufficient. Spamming the standard fields (from/subject) with superfluous information does not increase readability. And sometimes even breaks things. (I've seen 'automated email' being a default filter criteria for spam filters, because some clever spammers though it would save their spam from being filtered)
_____________________________________Before posting bug reports or ask for help, do at least quick scan over this article. It applies to any kind of problem reporting. On any forum. And/or look here.If you cannot discuss your problem in the public, feel free to start a private conversation: click on my name and then 'start conversation'. But please do so only if you really cannot do it in a public thread, as I usually read all threads. And I prefer to answer where others can profit from it (or contribute to it) too.
Forum name has been a requirement for us to have in the email subject line. We will look to see if there are anyways to address your scenario above without impacting that.
Thanks for the note. Will review to see what options we have there in removing that bit of noise.
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