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It seems like after a certain amount of inactivity, I get auto-logged out. This seems to have happened after the recent E2E updates. Is this auto-log out the expected behavior now?
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We had the auto-log out set fairly long previously. Will review current setting for this and make necessary fixes (might be set to short).
Blake Ethridge, Social Media Community Engagement Manager, Texas Instruments
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It definitely logs me out approximately once/day now, where previously I could remain logged in for many days. It also used to auto log-in for me when I went to the site, but that went away when NS was integrated to the forum. I now have to actively go to the log in page to log in. Once there it will log me in in a few seconds if I do nothing (I've told it to remember me).
What's really odd now is sometimes even shortly after I've logged in (within 30 minutes) I'll have to log in again. Most of the time it's closer to a day, but the amount of time it leaves me logged in seems pretty variable now.
Thanks for the feedback. Checking on the current settings re: Ki's message. Once I have an update there and any adjustments past that let us know anything odd you experience so we can look at optimizing.
Ki & Slandrum,
Following up - What browsers and versions of are you currently using? Have you made any changes to how your browser handles cookies? Also any specific time(s) you consistently see this happen or has it been at random?
I primarily use Firefox. I didn't change any browser settings that I can recall. I never really kept track of when I get logged out. I just know it happens periodically.
I access it from two different computers. On the desktop computer (my primary access when in the office) I use FireFox v13.0.1. When working from home, and sometimes at the office the laptop I use has Chrome version 20.0.1132.47m.
I haven't correlated a particular time of day to the logouts. It seems to be pretty random. Yesterday it happened while I was posting a reply in a thread.
I have not made changes to how my browsers handle cookies. I get about the same behavior with either browser. I can also be successfully logged in from both computers at the same time.
Ok, up until now, this was not a big deal. But I just lost a massive reply that took me 15 minutes to put together because I got logged out in the middle of a reply. When I hit the reply button, it said I didn't have permissions to post. I did a copy of my reply before hitting refresh but I didn't copy all the message, just the end. So I lost most of my reply and will have to put it back together. The auto-log out is not a big deal but the auto-log out in the middle of a reply is a pain, which I made worse by not copying me reply before refreshing. grrrrrrrrrr
Sorry to hear that. I've lost a post as well since this started happening and very frustrating when it does happen. Apologize for the inconvenience this has caused you!
We are working asap to try and find a solution.
Thanks for the added details. We are working to find a solution asap.
Thanks Blake. Sorry to sound all frustrated. Probably a good idea not to post right away after something bad happens. I can really understand some of the CCS rants that people post in the CCS forum :)
I appreciate you looking into this!
Given the amount of complexity, details and time it often takes to reply on E2E I can relate to how frustrating it must be to lose all that work. Hoping we can get this resolved soon!
Ki-Soo Lee I just lost a massive reply that took me 15 minutes to put together because I got logged out in the middle of a reply.
_____________________________________Before posting bug reports or ask for help, do at least quick scan over this article. It applies to any kind of problem reporting. On any forum. And/or look here.If you cannot discuss your problem in the public, feel free to start a private conversation: click on my name and then 'start conversation'. But please do so only if you really cannot do it in a public thread, as I usually read all threads. And I prefer to answer where others can profit from it (or contribute to it) too.
We are still reviewing and researching issues in working towards finding a solution for this. Are you experiencing any further log out issues of late or has the frequency in this happening started to decrease?
Glad you never lost a post! The spinner should process fairly quickly. Has this been getting better or worse for you or staying steady as an issue?
Blake EthridgeWe are still reviewing and researching issues in working towards finding a solution for this. Are you experiencing any further log out issues of late or has the frequency in this happening started to decrease?
It just happened to me a few minutes ago. I replied to one thread, then I looked at another one for a few minutes and then started my reply. When I hit the button to post, it sat there churning and spinning so I suspected I got logged out. So I opened a new browser tab and went to E2E and noticed that I was signed out. So I logged in. I then went back to the other tab and CTRL-C my post, then refreshed and pasted my contents back and posted successfully.
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