04) How to Post a New Question on E2E

  • Why was this new Thread Creation form created?
    • This new form explicitly asks for a Part Number and whether or not your issue is with one our most popular Development Tools/Software; entering a part number (or a part from the same family) is especially helpful
    • Your responses allow us to do two things:
      • Automatically route your question to the proper team within TI
      • Provide a reduced number of forum(s) to choose from, as opposed to the entire list of forums

  • What types of part numbers can be entered?
    • ICs
    • EVMs
    • Software development tools
    • TI Designs (ex. TIDAx, PMPx)
    • Note: Obsolete part numbers may not be recognized

  • What if I am having problems entering a Part Number?
    • Type the first three characters, then pause to allow the pull-down list to appear.  Continue typing and then select the appropriate choice.
    • Try another part number from the same family
    • Note: Obsolete part numbers may not be recognized
    • If all else fails, try another browser

  • More tips regarding Part Number and Thread Creation:
    • If you are looking for a similar or “better than” device recommendation, enter the part number for the reference device
    • If your question applies to an entire family of devices, choose a device from that family
    • Create a separate Thread for each problem you are having

  • When should I select a Development Tool/Software?
    • ONLY select a Development Tool/Software IF your issue is with that Tool or Software
    • Do NOT select a Development Tool/Software to just indicate what you are using

  • What if I don’t think the proper forum is being offered?
    •  Post your issue anyways, we will ensure the proper team within TI sees it

  • What should I enter in the E2E Thread Title?
    • Enter a brief description of your issue that differentiates it from others
      • Good example: “Output oscillates at 9kHz”
      • Bad example: “Part problem”
    • If you entered a Part Number or Development Tool/Software above, do not repeat it in the Thread Title field.  It will be automatically added as a prefix to your Thread Title.

  • How can I provide feedback on this new Thread Creation form?