PurePath Console 3 - TAS5751M/33L App will not install

Nathan Smith22

Other Parts Discussed in Thread: TAS5751M

I have installed the PurePath Console and I2C Master app successfully. I have tried installing the TAS5751M/33L eval module app. However it runs to about 20 percent and then generates a message that flashes very quickly at the bottom of the console window:

'Problems occurred during installation, and TAS5751M/33L could not be installed or updated.'

I've tried rebooting but nothing gets me path this point. I've received no reply from the audio_software@ti.com email address.

Any ideas on how to install the eval board app? It's hard to evaluate the hardware when the tools required don't work. Even harder that the distributor support structure has been destroyed by TI.

over 7 years ago

0 Diego Melendez over 7 years ago

TI__Guru 57800 points

Hi, Nathan,

Welcome to E2E, Thanks for your interest in our products!.

Sorry to hear you are having difficulties. We have no previous reports of this issue, I tried installing the app in a fresh computer, I found no issue. I will check with our software team and will get back to you as soon as possible.

Best Regards,

-Diego Meléndez López
Audio Applications Engineer

0 Diego Melendez over 7 years ago in reply to Diego Melendez

TI__Guru 57800 points

Hi, Nathan,

I got information about this issue. This problem could happen when the user has signed in for a long time (more than 30 minutes) in PPC3 and then installs/updates an App. This might be fixed by signing out and in again.

Another possible cause would be that the app was downloaded partially, leading to the corruption of the app. If this is the case, PPC3 might be unable to delete the corrupt file. Can you please try the following?

Open Run dialog (Win + R).
Copy and paste the below link to Run dialog and click OK.

%homepath%\AppData\Local\Temp\Texas Instruments\

Windows Explorer will open.
Delete the “addon.tar.gz” file, if it exists.
Open PPC3 application.
Click Sign in button in App Center page and enter ‘sign in’ credentials.
Install TAS5751M/33L EVM App (listed in Available EVM apps).

Please let me know if this information helps with your issue.

Best Regards,

-Diego Meléndez López
Audio Applications Engineer

0 Nathan Smith22 over 7 years ago

Prodigy 30 points

Please see the attached GIF. I had tried the items you suggested already with no change in the behavior.

Regards,

Nathan Smith

E: nate.smith@gofoxpro.com

P: 717-437-8204 (Direct)

P: 717-248-2507

F: 717-247-3594

Foxpro Inc

High Performance Game Calls

14 Fox Hollow Drive

Lewistown, PA 17044

www.GoFoxPro.com

FOXPRO Inc. Confidentiality Notice: This electronic transmission and any attached documents or other writings are intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this communication in error, please immediately notify sender by return e-mail and destroy the communication. Any disclosure, copying, distribution or the taking of any action concerning the contents of this communication or any attachments by anyone other than the named recipient is strictly prohibited.