DRV8880 GUI install issues

Kayiita Johnson

Other Parts Discussed in Thread: DRV8880, DRV8880EVM, ASH

I'm working on installing the DRV8880 EVM GUI and am not getting very far.

I've uninstalled and re-installed several times, and end up with the same "Cannot extract package" message in the JS GUI.

I've searched but can't find anyone else with this issue.

Can you provide some feedback? It seems like it could be an issue with the install package

Thanks!

over 8 years ago

0 Wilson Zuo over 8 years ago

TI__Mastermind 26065 points

Hi Kayiita

We haven't met this, have you following everything in the User Guide on installing the GUI. www.ti.com/.../slvuai1.pdf
Have you correctly downloaded the runtime file during the intall process? It should be automaticly poped out and downloaded and installed.

Best regards,

0 Rick Duncan over 8 years ago in reply to Wilson Zuo

TI__Guru** 114905 points

Hi Kayita-san,

This is a new GUI Composer installation. I am not aware of any problems.

Can you provide screen captures of the installation process?
What operating system are you using?
Once you provide this information, I can try to duplicate it and contact the people who created the installer.

0 Ash Shetty88 over 7 years ago in reply to Rick Duncan

Prodigy 60 points

Hi I'm having problems installing the GUI for the DRV8880EVM. After installation, when I try to open the application I get a message saying "Windows is searching for nw.exe...."

0 Rick Duncan over 7 years ago in reply to Ash Shetty88

TI__Guru** 114905 points

Hi Ash,

Did you experience any problems during the install? Did you see the message "There is no valid GUI Composer Runtime available on your machine", select "Download from web" and Next?

What operating system are you using?

Are you opening the file through the start window?

Can you provide screen captures or log files?

0 Ash Shetty88 over 7 years ago in reply to Rick Duncan

Prodigy 60 points

Hi Rick,

I did experience problems during installation. I do see that message and the warning : " Error getting URL software-dl.ti.com/.../gcruntime.properties

I saved the contents of this html file in a txt file and used the "select from file" option.

I am using Windows 7 Professional. I have tried opening the file through the start menu.

0 Ash Shetty88 over 7 years ago in reply to Ash Shetty88

Prodigy 60 points

Hi,

This what was on the URL which I saved in the txt file:

I would appreciate a quick response please.

Kind Regards,

Ash

0 Ash Shetty88 over 7 years ago in reply to Ash Shetty88

Prodigy 60 points

0 Ash Shetty88 over 7 years ago in reply to Ash Shetty88

Prodigy 60 points

0 Rick Duncan over 7 years ago in reply to Ash Shetty88

TI__Guru** 114905 points

Hi Ash,

I have contacted our GUI composer team for better support. You should be hearing from them soon.

0 user4700224 over 7 years ago in reply to Rick Duncan

Prodigy 10 points

Hello, We met the similar issue during installation and hope to get feedback soon

0 MartinS over 7 years ago in reply to user4700224

TI__Genius 14520 points

Hello,

The installation program might be having issues with proxy or firewall settings. You could try to download/install runtime and application in two different steps. Please try following:

1) Download runtime from http://software-dl.ti.com/ccs/non-esd/gui_composer/runtime/gcruntime-2.0.6-windows-installer.exe The one from the link above will contain an .exe named “gcruntime-2.0.6-windows-installer.exe”.

2) Run the DRV888x GUI installer.

3) Choose appropriate application and runtime locations, but avoid spaces in the runtime path name.

4) If you see the following screen during installation, then select the “Install from file” option, press the browse icon to the far left of this, and located the runtime installer named “gcruntime-2.0.6-windows-installer.exe”. Your screen should look similar to the screen capture below(except actual runtime installer version)

5) Press next and follow the instructions to complete the installation.

Martin

0 Ash Shetty88 over 7 years ago in reply to MartinS

Prodigy 60 points

Hi Martin,

Thanks for your response. I have tried your suggestion and although the software installs with administrator rights, once I revert back to my user ID (on my work PC) I can't seem to run the GUI anymore. As this is a work PC we only get admin rights for a day to install the software we want. Is there anyway of getting round this?

Ash

0 MartinS over 7 years ago in reply to Ash Shetty88

TI__Genius 14520 points

Hi Ash,
Could you let us know which OS version you are using on your work PC? Also, when installing with Admin rights: Are you installing in your home directory or some other directory?

Martin

0 Alexander Paassen over 7 years ago in reply to Ash Shetty88

Prodigy 10 points

Hello, i have the same problem. what's the solution?

0 MartinS over 7 years ago in reply to Alexander Paassen

TI__Genius 14520 points

Hello Alexander,
Same problem being:
a) you get cannot extract package error during installation?
OR
b) can't run the app if installed with Admin and then run as user?

THanks,
Martin

0 Tyson Steenstra Toussaint over 7 years ago in reply to Rick Duncan

Prodigy 40 points

Was this ever solved? I am experiencing this same issue and can't find any help online or on the forums. Please help!

0 MartinS over 7 years ago in reply to Tyson Steenstra Toussaint

TI__Genius 14520 points

Hello,

Same problem being:
a) you get cannot extract package error during installation?
OR
b) can't run the app if installed with Admin and then run as user?

Thanks Martin