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Unable to log into TI forums from firefox and IE explorer browser.

Hi,

When I type in my username and password from either firefox or IE explorer, they both prompt "Login process interrupted. This might be the result of having open login pages on multiple tabs in your browser, or a stale login page. Please check the URL of the application that you were trying to login to and try again. If the problem persists, please contact your application support team. " But I'm able to login normally from other computers.

And I've reset many times, deleted history, cookies and everything else, without success.

And I've tried the workaround mentioned in the post "",  and it didn't work.

my environment:

host os: windows XP

browsers: firefox, IE explorer

Thank you in advance

Best regards,

Xin

5 Replies

  • Xin,

    Given that you made this post, were you able to login using Chrome?

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Andy,

    Are you receiving an error messages? There doesn't appear to be anything wrong with your account. Can you try clearing your cache and trying again?

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi, William,
    Sorry for my late response.
    I don't want to test it by using Chrome because IE and Firefox both hadn't had this problem before.
    Could you please help me find out why and how to work around it?
    Best,
    Xin
  • In reply to xin li3:

    Xin,

    Please clear your cache for the browser and ensure you're running the latest version. You can also try logging in using a private window as well. Let me know if this fixes your problem. If you can log in with Chrome, then there is no issue with your account.

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hello Xin,

    Can you let me know if your login problem was resolved?

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

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