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AM335x USB Peripheral Mode sending a STALL packet

Our customer sees that a STALL packet is sent by using the USB Protocol Analyzer. It sometimes shows up at the second IN Data phase in a GET_DESCRIPTOR(CONFIGURATION) transaction. After a STALL packet is sent, the SENTSTALL bit is set and an interrupt is generated in the case of most, but they are not done in rare cases.

Can you guess what the cause of this issue is? Any advice or information you could provide would be greatly appreciated.

Best regards,

Daisuke