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PCM5142: Purepath software

Prodigy 30 points

Replies: 6

Views: 292

Part Number: PCM5142

I purchased a Allo Piano 2.1 DAC which has (2) PCM5142 on it. I need the purepath software to configure the DSP. I have requested it twice, both times denied, because "email doesn't match".  I have yet to find out what the email needs to match, how to change the email to match, or even why a customer has to go through all of this just to get a piece of software to configure an item that I purchased that was manufactured by TI.

  • Hi Dave,

    I will request that the email address that is associated with this account be approved. The folks with approval authority might be out of office due to the holiday, but I suspect you will be approved by Wednesday.

    Thanks,
    Paul
  • In reply to Paul_Frost:

    Hi Dave,

    The approval team is still out of office - I believe they will be back monday. In the meantime, I have requested approval authority to get you access.

    Thanks,
    Paul
  • In reply to Paul_Frost:

    Thanks Paul, I really appreciate your help.

  • In reply to Dave Sanders:

    Hi Dave,

    You were approved this morning. It takes about an hour for the system to process it, you should receive an email. You can try going to ti.com/mysecuresoftware directly as well.

    Thanks,
    Paul
  • In reply to Paul_Frost:

    I got access to the Purepath Console but I actually need the PurePath Studio Graphical Development Environment so that I can work with the DSP process flows.

    Thanks again,

    Dave

  • In reply to Dave Sanders:

    Hi Dave,

    I have approved access to PPS. You should get a notification within an hour or so.

    If you have questions about the process flows, please feel free to create another thread.

    Thanks,
    Paul

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