• Resolved

TAS2563: PPC3 error message, a different version of EVM

Expert 1230 points

Replies: 20

Views: 517

Part Number: TAS2563

Hello,

Our customer has just purchased TAS2563EVM (sleu120a with slau800) and ran PPC3.

But attached error message is popped up.

Should we re-order a different version EVM?

Regards,

Mochizuki

  • In reply to Peter Wu5:

    Hello Peter,

    I still have curiosity. On TAS2563 GUI release note describe as below. Should we prepare LeaningBoard2 together with TAS2563EVM and PPCMB then can we can activate "Characterization panel" in GUI?

    Even if we do not have our SPK's characterization data, TAS2563EVM and PPC3MB can be worked without LeaningBoard2?
    My PPC3 is the latest release v3.1.5, but your PC and release note specify v3.1.3. Have you verified function of TAS2563EVM GUI on PPC3 v3.1.5.?

    Regards,
    Mochizuki

      

  • In reply to Mochi:

    Hi Mochizuki,

    1. Yes, you are correct. In order to proceed with characterization process you need learning board 2 together with TAS2563EVM and PPC3MB to move forward.

    2. Yes, even without characterization of spk, you could use TAS2563EVM and PPC3MB for the tuning of spk and drive the spk to output sound, but since char data is not correct the excursion/temperature protection of the spk won't work properly and there's risk to damage the spk if the PA output power is too high beyond the rated power of spk.

    3. Sorry, I didn't verify v3.1.5 but always used v3.1.3 for the tuning of TAS2563 and v3.1.3 worked normally on my laptop which is also Win10, 64bit.

    Best regards,

    Peter

  • In reply to Peter Wu5:

    Hi Peter-san,

    Thank you for the confirmation.

    Is there any way to download v3.1.3. in our site?

    Regards,

    Mochizuki

  • In reply to Mochi:

    Hi Mochizuki,

    Could you please refer to attached slides to apply for the PPC3 GUI on line from your side? It is the standard procedure to apply for the GUI. Thanks.

    Regards,

    PeterRequest-Download-Install_PPC3--Apps.pdf

  • In reply to Peter Wu5:

    Peter,

    I had done this procedure to install PPC3 v3.1.5 but there is not v3.1.3.

    I want to install v3.1.3 PPC3 same as your environment to verify TAS2563 PPC3 GUI.

    How can I find v3.1.3 GUI?

    Regards,

    Mochizuki 

  • In reply to Mochi:

    Mochizuki-san,

    Please try with this installer, it should be v3.1.3: https://txn.box.com/s/fggffp8i1hsyn6bykobekq9k9g96n0st 

    Best regards,
    -Ivan Salazar
    Applications Engineer - Low Power Audio & Actuators

  • In reply to Ivan Salazar:

    Ivan-san,

    I appreciate your kindly support.

    We could successfully down load previous version PPC3.

    Let you know our trial result. 

    Regards,

    Mochizuki

  • In reply to Mochi:

    Hello Ivan-san,

    I tried PPC3 v3.1.3 but still "Initializing" status at Device control panel or "Install" status at Tuning and Measurement panel were not finish.   

    Do you think MCR is not correctly installed in our PC? 

    Here is the location of MCR.  

    C:\Program Files\MATLAB\MATLAB Runtime\v96

    Is there any way to find root cause of this GUI install issue?  Can we find expert engineer in our region?

    Regards,

    Mochziuki

  • In reply to Mochi:

    Mochizuki-san,

    Please check if your system settings are according to the attached slides for the MCR settings.

    0535.PPC3 - EnvVar Fix.pdf

    Best regards,
    -Ivan Salazar
    Applications Engineer - Low Power Audio & Actuators

  • In reply to Ivan Salazar:

    Ivan-san,

    Thank you for your patience

    Finally I could get sound out. My PC's Environment Variables was not same.
    Because in our company LAN firewall not allowed to connect MCR installer, then I connected Matlab HP and install MCR separately.

    That was issue, now I have used external network and complete all of instration of PPC3 without error message.

    Regards,

    Mochizuki