PUREPATHCONSOLE: Problem with not shown "available EVM Apps"

Daniel Wohlmuth

Part Number: PUREPATHCONSOLE
Other Parts Discussed in Thread: TAS5751M-TAS5733L-SW, TAS5805-SW, TAS5805M, TAS5751M

Hello,

in PCC3 I got no access to the "EVM Apps" (see screenshot)

In my account I have access to the apps of different amplifiers, and I also had access in PCC3 before reinstalling my windows.

I also tried

https://e2e.ti.com/support/audio/f/6/t/905618

and

https://e2e.ti.com/support/audio/f/6/t/839973

I also tried to turn off all windows firewalls

But nothing worked. I can login in the PCC3, then there is a red Flag for updating the Software when using the not latest version in previous link, but then also cannot download the new software within the app.

Perhaps there is some connection issue to the TI Server?

I hope you have a suggestion to get it working.

Thanks and best regards,

Daniel

over 3 years ago

0 Luis Fernando Rodriguez S. over 3 years ago

TI__Guru* 84915 points

Hi, Daniel,

It seems that we are having some issues with some users. Our software team is working to solve this issue. Could you grant me your email address associated to a myTI account and the devices that you would like to use on PPC3? I will send you the plug-in installers so you can use them without problems.

I apologize for the caused problems.

Best regards,
Luis Fernando Rodríguez S.

0 Daniel Wohlmuth over 3 years ago in reply to Luis Fernando Rodriguez S.

Prodigy 40 points

Hello,

thanks, yes it is:

info[at]nuvolight[point]de

registered at TI

Best regards,

Daniel

0 Luis Fernando Rodriguez S. over 3 years ago in reply to Daniel Wohlmuth

TI__Guru* 84915 points

Hi, Daniel,

I see you require access to the TAS5751M-TAS5733L-SW and the TAS5805-SW plug ins. These are devices from a different group. Let me address your question to my colleagues in the mid power team in order to help you to get the correct software.

Hi, Team,

Could you help Daniel to get the PPC3 installers to use the devices mentioned above, please? He is facing issues with PPC3 and he will need of the plug in installers while the software team fixes PPC3.

Thank you.

Best regards,
Luis Fernando Rodríguez S.

0 Caro Walter over 3 years ago in reply to Luis Fernando Rodriguez S.

TI__Genius 17427 points

Hello Daniel,

Please find the standalone TAS5805M PPC3 download here: https://txn.app.box.com/s/ijqixw3hdqurr3d3c0e33nqzu0m6du4w

I will have to ask our PPC3 team for the TAS5751M-TAS5733L-SW installer link and I will post it here when it is available.

I recommend to install in a separate directory to avoid overwriting the PPC3 executable.

All the best,
Carolina

0 Caro Walter over 3 years ago in reply to Caro Walter

TI__Genius 17427 points

Hello Daniel,

Please find the standalone PPC3 app for the TAS5751M/33L: https://txn.app.box.com/s/bhus6ftcilewhsirirvw7hjka4bdweoj

All the best,
Carolina

0 Caro Walter over 3 years ago in reply to Caro Walter

TI__Genius 17427 points

Hello Daniel,

The issue with PPC3 has been resolved. The main PPC3 application will now allow access to applications after logging in.

All the best,
Carolina

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PUREPATHCONSOLE: Problem with not shown "available EVM Apps"