Hi team,
When customer tried to configure CDCI6214 by TICS-PRO, an issue occurred only new devices. “New device” means a factory default device.
The procedure to setup register and EEPROM is as follows.
Connect PC and device and launch TICS-pro.
- Block diagram tab -> Push DUT Power -> DUT Power on
- Wizard tab -> Set unique frequency 1-4 -> Push Calculate
- EEPROM tab -> Push Register to EEPROM (Page 1)
- Block diagram tab -> Check the output frequencies set correctly -> Push Read all registers
As a result, the register in the block diagram changed to unknown setup. This is the issue.
The block diagram should not change from the setup checked in step 5.
I transferred the EEPROM setup to the file and compared it with datasheet default setup. It looks like the EEPROM setup was still default.
So, customer could not write register and EEPROM by the above steps.
This issue happens only first write to the new device. After this step, customer repeated the step 1-5, the device was correctly configured.
Are there any wrong steps in above procedure? Why does this issue happen with only new device?
Could you try to configure the new device by using these steps to confirm if you can also reproduce this issue?
Regards,
Saito