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AMC7834EVM: EVM issue with Windows10

Part Number: AMC7834EVM
Other Parts Discussed in Thread: AMC7834

Hi Team,

I need some info on a request I received from my customer.

They want to use AM7C834EVM , but the software we provide on windows 10 is  not working.

Can you suggest a solution?

Regards,

Fabio

  • Hi Fabio,

    Could you provide more information about the nature of the software issue? 

    Please ask your customer to disable the Windows Defender Antivirus and try again.

    Thanks,

    Paul

  • Hello Paul,

    I'm trying to run AMC7834EVM software on Windows 10, but it stuck at once displaying "Loading Main.vi".

    I already tried to run in compatibility mode and  by disabling Windows Defender Antivirus, but without success.

    On another PC build with Windows 7 (64bit) is working properly instead.

    Thanks, regards

    Andrea Scarpetti

  • Hi Andrea,

    Can you verify that the firewall is disabled as well? Please make an exception for port 3363, 3364, and 6640.

    Does the software run if SDM-USB-DIG is disconnected? Connected?

    Thanks,

    Paul

  • Hi Paul,

    tried with firewall disabled and exceptions, but I still get stuck, regardless of SDM-USB-DIG connection.

    Thanks,

    Andrea 

  • Hi Andrea,

    I suspect that something is using the 6640 port.  Can you try something?

    Make sure that the AMC7834 GUI is not running.

    Open a command prompt window.  In Windows 10 you can just type "CMD" in the start menu to pull it up.  You might need to run the prompt as an administrator. 

    You will be running a command, but the results can be pretty long, so you might need to increase the command buffer so you scroll through the results.

    Right-click the window top and select "properties"

    Then set the buffer height to 300.

    Type the command "netstat -a -b"

    You will see all the TCP and UDP connections and the process that is running them.  Look for one that uses port 6640.  If you find the process that is running on that port, try using the task manager to close it.  Now try the GUI again. 

    Let me know if that works,

    Paul

  • Hi Paul,

    unfortunately no process is using 6640 port, nor 3363, 3364 when AMC7834 is not running.

    Do you have some other suggestion?

    Thanks for your support, regards

    Andrea

  • Hi Andrea,

    This is a tough one :)

    I have not seen this issue before.  When you connect the SDM-USB-DIG, do you see the following device in your device manager?

    Maybe we can go back to basics as well - have you tried uninstalling the software and re-installing? Do you have other EVM software tools installed? Can they be uninstalled as well?

    Thanks,

    Paul

  • Hi Paul,

    yes, in device manager I find TI MSP430 USB when SDM-USB-DIG is plugged.

    I tried unistalling and re-installing software, but it still doesn't work. No other EVM tool installed.

    Thanks,

    Andrea

  • Hi Andrea,

    Are you installing the software in any non-default directory?

    When the "loading Main.vi" page is shown - is there a larger window in the background? Or is it just the small TI splash screen?

    Thanks,

    Paul

  • Hi Paul,

    the path of the installation files is C:\Program Files (x86)\AMC7834EVM.

    When the "Loading Main.vi" is shown, in the background there is a larger window with the main page of the software.

    Thanks,

    Andrea

  • Hi Andrea,

    In the bottom left corner of the larger screen in the background, there should be some text. This text show the current state of the software.  Can you verify what the message is when the program locks?  For example, my says "Idle" once it is fully launched.

    Thanks,

    Paul

  • Hi Paul,

    the state filed of the larger screen is empty. I try to insert a print screen of when I get stuck below.

    Thanks,

    Andrea

  • Hi Andrea,

    I have been looking at some code for this and I do not see anything that could cause this that is not related to the network port issues.  As a long-shot, can you make sure you have python installed?   While it should not be required, it is still loaded at some point.

    https://www.python.org/downloads/

    Can you also try launching the software with the SDM-USB-DIG not connected to the computer?

    Thanks,

    Paul

  • Hi Andrea,

    I am going to close this thread for now.  I feel that there is some piece of software or configuration on your PC that is incompatible with the AMC7834EVM GUI that is preventing this from launching.  For now, I feel the best solution is to use another PC to run the software.  I believe you have had success with your windows 7 PC.  I will bookmark this thread so if another question comes up about this software not operating on windows 10 we will have a baseline to start with.

    If you are interested in continuing the debug process, please feel free to respond.  Thanks,

    Paul