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ADC12J4000 Soft connection of EVM and GUI

Other Parts Discussed in Thread: ADC12J4000EVM, ADC12J4000

Hi

My customer is using ADC12J4000EVM.
www.tij.co.jp/.../ADC12J4000EVM;tisearch=Search-JP-Everything

He has issue.
He can't connect EVM and GUI.
EVM is ADC12J4000EVM(notADC12JxxxxEVM).
GUI is ADC12J4000 GUI A.

He followed following user's guide.
www.tij.co.jp/.../slau551b.pdf
But GUI occurred error at 3.9 of Setup Procedure.
I attached file of connection error picuture.

Additional information is USB driver version.
It is "ADC12J4000_E2".
I attached file about USB driver, too.

Could you let me know the cause of this issue, please?

Thanks
Shimizu