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High Speed Data Converter Pro won't connect to TSW1400EVM

I’m trying to get the High Speed Data Converter Pro software installed on my Windows7 PC so I can compare results between the EVM and our hardware & FPGA firmware.  But I can’t seem to connect to the TSW1400EVM board over USB.  I have attached a pdf file that shows the GUI error message and also shows how the TSW1400 is appearing in the Device Manager.  I did go through the troubleshooting steps in the User’s Guide (pg 11 of slwu079d), including downloading and using the FTDI CDM Uninstaller, but that didn’t help.  I also removed the ADC342xEVM GUI I had previously installed and tried re-installing the HSDC Pro, but still no luck.

It might be my PC, I’ve had problems with other FTDI USB interfaces is the past, but I would like to get this going so I can get back to my evaluation effort as soon as possibleAny ideas to help troubleshoot?

Thanks,

DanTSW1400_Driver_Failed.pdf