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ADS1192ECG-FE EVM installation problem

sgulick
Prodigy 70 points
Other Parts Discussed in Thread: ADS1192ECG-FE
Hello
I am trying to install the software for the ADS1192ECG-FE EVM
It stops with the following error message....
*****
Cannot install
NI-VISA 5.0.2 (higher version already installed)
Run Time Support (higher version already installed)
******
I do have NI-VISA 5.0.3 installed on my machine. It was probably installed when I installed a different TI EVM.
How do I get around this? If I remove the NI-VISA 5.0.3 some other EVM (and I don't know which installed it) will stop working.
  • 0
    TI__Mastermind 43915 points

    Hi Sgulick,

    Do you have the option to continue installation with the newer version or does the installer simply quit? We have no seen this in our early tests here but would like to investigate this further. Could you possibly take a screen shot of the failure screen and the given options so we can help debug.

    Regards,

    Tony Calabia

  • 0 in reply to Tony Calabria
    Prodigy 70 points
    Hi Tony,
    No, there is no option to continue on and use the newer version - just
    "cancel" and "back".
    I'm attaching a screen capture with the error dialog.
    (sorry for the delay in replying - I replied to your email directly - but it seems not to have been posted to the forum)
    Thanks,
    Steve
  • 0 in reply to sgulick
    TI__Mastermind 43915 points

    Hi Steve,

    Thank you again for contacting us with this. We will resolve this as quickly as possible. Does this error show at the beginning of the installation process or at the end? If at the end, does the GUI installation part finish and show in the programs on your computer?

    Regards,

    Tony

  • 0 in reply to Tony Calabria
    Prodigy 70 points

    Hi Tony,

    The error shows up in the beginning. right after the dialog box for the destination directories for the TI part and the National Instruments part - I selected the default.

    Then in the error dialog I select "cancel" ( as "back" doen't give me any useful choices) After cancelling, nothing seems to have been installed - even in the "program files\Texas Instrumnets" folder.

    Thanks

    Steve

  • 0 in reply to sgulick
    TI__Mastermind 43915 points

    Hi Steve,

    A brief update on the situation here.

    We have been in contact with National Instruments about this problem to try to change the installer to fix this from happening. We have a couple options of what we can do but would require rebuilding the installer and may take a little time. The temporary solution is to uninstall the other application which NI-VISA 5.0.3 and install the ADS1x9xECG-FE software. Then, go back and install the program containing the 5.0.3 version. This should work for now as we resolve this.

    Regards,

    Tony

  • 0 in reply to Tony Calabria
    Prodigy 70 points

    Hi Tony,

    Thanks for following up. Yes, that will work. I had already set up a fresh Windows XP under Vbox on Ubuntu and first installed the ADS1x9xECG-FE software - which installed fine then I installed ADS118EVM which installs the more recent VISA software - it ran fine and the ADS1x(xECG-FE still ran ok

    So that solution works for me

    Thanks,

    Steve