CCS: Resource Explorer Failed to Open

Tool/software: Code Composer Studio

Resource Center fails to open/launch.

Tried the following troubleshooting steps though none work:

Resource Explorer

If Resource Explorer is unable to connect to the internet it may be an issue with the proxy setting. Ensure the setting is correct by performing the following steps:

  • Open the Preferences dialog (menu Window --> Preferences)
  • Type 'proxy' in the search box
  • Select 'Network Connections'
  • Under 'Active Provide', select 'Native'
  • Click OK
  • Close and restart CCS twice

Also try deleting the tirex-localserver-<version> folder found in C:\Users\<Userid>\ti and restarting CCS.

Another potential issue is that if there is an extra "node" process running. Close Resource Explorer. Check Task Manager or Activity Monitor and look for node. If one is running, kill it. Start Resource Explorer.

Any other suggestions?

29 Replies

  • In reply to C D:

    OK. I looked at your log files again. You are getting this error:

    Error: getaddrinfo ENOENT dev.ti.com:80"

    I don't see a proxy being set in Tirex. Assuming you need one to get to the outside network, this is likely the issue.

    Since you tried the troubleshoot suggestions already, try to explicitly set the proxy in the Tirex config file: ccsv8\tirex\ti-rex-core\config\app_localserver_win.json

    Create a new entry:
    "http_proxy": "<your proxy>"

    e.g. "http://proxydomain.com:80"

    Then restart CCS.

    Let me know.

    Thanks,
    Oliver

  • In reply to OliverP:

    Oliver,

    How exactly do I determine the value of <your proxy>?

    Craig

  • In reply to C D:

    Maybe faster to setup a phone call.

    This ticket is already a week old.

    Craig
  • In reply to C D:

    I have (had) the same problem, Below may be relevant if you are running Malwarebytes?

    I am running Windows 10 and have Malwarebytes ver 3.5.1.2522 installed. If I disable the real-time web protection in Malwarebytes, TIrex will launch. When web protection is enabled I get the below error in the log file and the message "Resource Explorer encountered a problem. Please close and reopen Resource Explorer." in the TIrex window.

    Once Tirex launches and I re-enable the web protection then any tirex downloads get terminated after about 10%. When Malwarebytes web protection is disabled all works normally.
    {
    "stamp": "2018-07-13T20:06:40.974Z",
    "priority": "ERROR",
    "facility": "DAEMON",
    "service": "tirex",
    "args": [
    {
    "name": "rexUser",
    "message": "TIREX is temporarily unavailable while database initialization is in progress. Please try again later.\n",
    "tags": []
    }
    ]
    },

  • OS: Windows 10
    Malwarebytes (MB): 3.5.1
    Webroot: v9.0.20.31

    I get the following message with MB real time web protection on:

    Resource Explorer encountered a problem. Please close and reopen Resource Explorer.

    If you continue to experience problems then please refer to processors.wiki.ti.com/.../Troubleshooting_CCSv7


    When I disable MB real time web protection I get the same message.

    When I completely disable MB I get the same message.

    Disabling MB real time web protection does not resolve my problem.

    I'm running CCSv8.0. Why am I getting a CCSv7.0 message?

    Craig
  • In reply to C D:

    Hi Craig
    Possibly because they are using the same engine to run Tirex on both V7 and 8. Your AV setup is exactly like mine Webroot+MB. I have CCS running on a different machine with a different AV setup and had no problems with TIREX on that machine. I have my CCS browser set to "external-chrome" in Window>preferences>web browser. Not sure if thats relevant but could be worth a try. My proxy is set to manual with all boxes ticked

  • In reply to Tom Allen1:

    Tried changing web browser preference to "Internal Chrome" and got the same results.

    Tried changing web browser preference to "External Chrome" and got the same results.

    Changed my proxy settings to "manual with all boxes checked" and got the same results.
  • In reply to C D:

    After doing all these steps if you rename the user > \tirex-localserver-3.6.5 directory and try launching CCS again with admin privileges so it rebuilds the DB and see what happens. After that I am out of ideas I'm afraid

  • In reply to Tom Allen1:

    Doubt it. How does one run CCS in admin mode?
  • In reply to C D:

    right click on the CCS shortcut and choose "run as administrator" see my post above about renaming the database directory