Code Composer Update Manager hangs

Eric,

Did you happen to install in program files?  If so that is likely the cause.  Win7 really doesn't like programs writing to the program files folder during runtime.  The update manager has to write to the installation folder so if CCS is installed under Program Files this can be an issue on Win7.  Newer CCS installers detect if you are using Win7 and suggest a different location.

Regards,

John

Hi John,

Thanks for the tip. Yes, CCS was installed in the Program Files location. I downloaded a newer CCS version to install, so I will delete my current version and install the new one in a location other than Program Files.

Eric

I'm having this problem as well, even though I have reinstalled to a non-Program Files directory (I'm using Windows 7 as well).  For me, the updater seems to hang on "C6000 Code Generation Tools".  I'm trying to get the MSP430 compiler update (3.3.3), but I can't only select that option for the code generation tools because I'm not getting past the checking for updates step.  Any other potential issues you can think of?

Thanks,

Erik

Erik,

If you search for new features instead do you still get the same error?

John

Hi Guys,

I downloaded setup_CCS_4.2.3.00004.zip from the CCS DVD image site and installed that in C:\Texas Instruments... This made no change to the behavior of Update Manager; it still got hung up. I decided to delete the references to C:\Texas Instruments\ccsv4\eclipse\jre\bin\javaw.exe in the Windows 7 Firewall (there were 3 or so), and then I manually added that executable to the Firewall permissions list (just private networks in my case). I allowed Allow'ed all rules in the Firewall Advanced Setting. Not sure this is making any difference, however. Just a thought to look into.

Eric

One other thought is that there is a proxy config inside CCS.  I wouldn't have thought you would have gotten that far if it wasn't working though.

If you go to windows->preferences.  Type proxy in the filter box on the top left.  Then click on Install/Update.  At the bottom of the screen on the right will be a way to configure your proxy.  By default it tries to read the info from your browser but it is possible manually specify a proxy.

john

I have the same problem , it hang when updating.. "searching.... ; Contacting Code Generation Tools Updates...  The percentage  varies.

Also the Help:about says I'm running 4.1.3  While the Install Log says I'm running 4.2.3..

Any help.. I'm losing time

Here is an Error message I get:

Hi John,

I have tried the "search for new features to install" option, with the same result.  I also am not using a proxy server, so I don't think that would be an issue.

The interesting thing is that it seems somewhat hit-or-miss.  Just this morning I tried again and it got through, but for some reason I didn't see any MSP430 GCT updates, just C2000.  When I tried again, it got hung up.  My internet connection is good and I've tried shutting off my firewall, and I can't think of anything obvious it might be.  The behavior really is quite odd.

Thanks,

Erik

Regarding the MSP430 Codegen updates: these will not be shown in the update manager for releases prior to 4.2.4 unless you select the "check for new features" option. This is only true for MSP430 and is due to some missing feature information in the install.

I'm not sure why the other behaviour described here is being seen. A brief description of what is going on behind the scenes might help in tracking this down.

In CCS v4.x, CCS uses the Eclipse update manager to manage updates. The later version of Eclipse used in V5.x uses the "p2" replacement for update manager. When update manager is searching for updates, it tries to read a file from the update URL for each feature. For the TI codegen features, this file is:

  http://software-dl.ti.com/dsps/dsps_public_sw/sdo_ccstudio/codegen/Updates/full/site.xml

The site.xml file describes the updates available from this site.  To check the file is accessible to Eclipse, you can open the internal Eclipse browser (Window -> Show View -> Other -> Browser), and enter the above URL in the browser address bar.

If the site.xml file is readable from Eclipse, but the update check still does not complete, we will have to look elsewhere.

I've verified the update check on Windows 7 with CCS v4.2.3 completes OK. This was from within the TI network though.

Hi Andy,

Thanks for the reply.  I just tried accessing that link with the internal Eclipse browser, and it appears to have loaded fine.  However, the updater still hangs.

When I click "Run in Background" for the updater, and then use the internal web browser, I can still access the XML url, but the updater status doesn't change.  Also, when I click cancel on the updater task, it doesn't exit and stays at the last percentage complete.

I have noticed that when I click refresh on the browser, it fails to load properly sometimes.  When I use my normal web browser (Firefox 4), this is the case as well.  It usually loads the first time, but when I click refresh it often says "The connection was reset" and doesn't load.

I wonder if the issue has to do with external network access to that server.  Do you have a way to test it on a non-TI connection?

Thanks,

Erik

Same action as Eric same results...

Update Manager still hangs also...  Is this being address as a problem or?

I hate to be a "me too'r" but I have the same results as above with  Version: 4.2.1.00004

I am downloading 4.2.3.00004 right now to see the same thing happens.

Nope, updating to 4.2.3.00004 didn't help. I thought perhaps my firewall might have contributed but for the purposes of testing I unloaded it (and therefore was wide open) however that did not change the fact that it still hung.

Also of note; when I "cancelled" the Update Manager updating, and progress reported it as cancelled. When I re-tried Update Manager (Help -> Software Updates -> Find and Install ..." I received a message box informing me "Another Install/update job is in progress. Please cancel it and then re-launch this action"  which is, of course, what I tried to do.

Does this mean that in order to update that I'll have to download and fresh install each time? Not sure but a real solution would be really nice.

The update site contents seem to be correct and working for some customers. On the chance there is a problem with one or more of the external servers that host the updates, I've escalated the issue.