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CCS6.1 error " CrashTrackerJob" "License Acquisition" "Loading Device information"

Julie Zhu
Prodigy 470 points

After I installed CCS 6.1, when I tried to open the application, I got the errors as the following. I have serached the forum but still couldn't solve the problem. Does anybody have a clue what may be wrong?     Thanks a lot!   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • 0
    TI__Guru**** 168297 points
    Julie,

    There is a long discussion in the thread below with very similar symptoms. Unfortunately it is not yet solved, but perhaps it is worth check the tests mentioned by AndyW.

    e2e.ti.com/.../1556929

    I will also ping AndyW about your thread as well. Perhaps the contribution of both of you may bring this to a fast conclusion.

    Regards,
    Rafael
  • 0 in reply to desouza
    TI__Prodigy 470 points
    Hi, Rafael:
    AndyW has helped me and solved the problem. Now I am able to run CCS6.1. Thanks,
    Juile
  • 0 in reply to desouza
    TI__Genius 16270 points
    We've been in contact with Julie offline. The issue turned out to be a problem with the Visual Studio 2012 redistributable installation. CCS requires the 32-bit version of the redistributable. The 32-bit version appeared to be installed already so the CCS installer skipped the step to re-install it. At the very end of the CCS install, CCS is run with an initialize command. This command failed as dependent libraries could not be found.

    To investigate, we used the dependency walker to determine which dependencies were not found. Dependency walker was saying CCS was trying to load the VS2012 x64 runtime - which Windows would not do of course. We then downloaded the 32-bit VS2012 redist installer and ran it. The redist installer saw it was already installed and offered to repair the installation. We selected the repair option and let the VS2012 installer complete.

    After repairing the VS2012 redist install, CCS was able to start.

    The other thread is not exactly the same as CCS does actually work - it's just the initialize command which hangs. The thread does start off similar symptoms though, so this is worth pursuing as a cause.

    So, something seems to have been corrupted in the VS2012 runtime. We are checking to make sure the CCS installer behaving correctly in how it determines if the 32-bit VS2012 runtime is installed. It looks like is. A bug report will be filed if further testing finds any issues.
  • 0 in reply to Julie Zhu
    Prodigy 10 points

    Hey Julie,

    Can you let me know how you solved this problem............i am having the same issue as well!!

    Thanks & regards,

    Tolis

  • 0 in reply to Apostolos Chatzisavvas
    TI__Prodigy 470 points
    Tolis,

    The message one above your post ( July 7, 2015) explains why this problem exist and how to solve it. Basically, it is a Windows issue. I think you need to contact AndyW, who posted that message to ask for help. He remote logged into my PC and fix it.

    Let me know if you have any questions,

    Julie
  • 0 in reply to AndyW
    Prodigy 20 points
    Hey AndyW,

    Can you let me know how you solved this problem, I'm having the same issue
  • 0 in reply to ERICK MARTINEZ
    TI__Genius 16270 points

    Hi Erick,

    This issue was resolved by downloading and running the 32-bit Visual Studio 2012 redistributeable installer from Microsoft here. Be sure to choose the 32-bit (x86) version.  When it was run, it offered to repair the existing installation - which we did.  After the repair operation, CCS worked as expected.

  • 0 in reply to AndyW
    Prodigy 60 points

    Hey AndyW,

    I had the same issue with CCS6.2. Reinstalled 2005, 2008, 2013 and 2015 MSVC redistributables  (all 32-bit). It works perfectly fine now! Much thanks.

    Reagrds,

    Sudeep

  • 0 in reply to Sudeep Nayak
    Prodigy 50 points

    Hey Sudeep,

    Your opinion is useful to me. Thanks a lot!

    Regards,

    Minji