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CC2650 - CCS v6.1.3 and CCS v6.2 Installation issues

Unnkrishnan A V
Prodigy 180 points
Other Parts Discussed in Thread: CC2650, CCSTUDIOPart Number: CC2650

Application: Data communication using BLE

Question type: Development and troubleshooting

Support topic: /Tools & software/Help me with an issue/Embedded Product Software Tools/Wireless Connectivity/Bluetooth Smart/

Description of the problem: An error always pop up during the installation process of CCS v6.1.3 and CCS v6.2. The previous version 6.1.2 was working fine on my system. I have tried almost all possible ways as per the information i was provided in various forums and internet, still the same error prevails.
Error description:
An error has occurred. See the log file
C:\Users\HP\AppData\Local\Temp\ccs_31b574df-367c-4243-6b2f-7daa532347ab\workspace\.metadata\.log.

And the installation ends up leading to another set of errors during the launch, which says-
"Internal error occurred during "Crash Tracker Job"
Crash Tracker Job.
License Acquisition.
Loading Device Information."

Mine is a 64 bit operating system. Request for a solution for this issue, i have been working on this for a long time now. Please help me.
Thank You!!


  • 0
    Guru 735455 points
    What OS do you use? Win 10?
  • 0 in reply to Unnkrishnan A V
    Guru 735455 points
    Can you attach the log file "
    C:\Users\HP\AppData\Local\Temp\ccs_31b574df-367c-4243-6b2f-7daa532347ab\workspace\.metadata\.log."?
  • 0 in reply to YiKai Chen
    Prodigy 180 points
    The whole error pops up during the installation process and the moment i either close or verify that pop up window installation terminates with half process done. So how can i attach the log file in this temporary location since it happens in between the installation process.
  • 0 in reply to Unnkrishnan A V
    Guru 735455 points
    When you saw this error message, can't you find the log in your system?
  • 0 in reply to YiKai Chen
    Prodigy 180 points
    It was available, does it require any correction?
  • 0 in reply to Unnkrishnan A V
    Guru 735455 points
    What do you mean "does it require any correction?"
  • 0 in reply to YiKai Chen
    Prodigy 180 points
    The log file is still available in that mentioned path. By correction i mean to say if i have to make some other modification to support the installation process.
  • 0 in reply to Unnkrishnan A V
    Guru 735455 points
    Do you install CCS with administration privilege?
  • 0 in reply to YiKai Chen
    Prodigy 180 points
    This is the information in the .log file for your information Mr Chen,

    !SESSION 2016-10-05 15:02:29.220 -----------------------------------------------
    eclipse.buildId=4.5.1.M20150904-0015
    java.version=1.7.0_80
    java.vendor=Oracle Corporation
    BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
    Framework arguments: -application com.ti.common.core.initialize -ccs.profileTag Installed Code Composer Studio 6.2.0.00050.
    Command-line arguments: -os win32 -ws win32 -arch x86 -application com.ti.common.core.initialize -data C:/Users/HP/AppData/Local/Temp/ccs_51de5dbb-1743-43f5-53f1-d3caf46419ee/workspace -ccs.profileTag Installed Code Composer Studio 6.2.0.00050.

    !ENTRY com.ti.common.core 4 0 2016-10-05 15:02:33.734
    !MESSAGE path=ccs_base/DebugServer

    !ENTRY com.ti.common.core 4 0 2016-10-05 15:02:33.736
    !MESSAGE debugServerDir=F:/ccsv6/ccs_base/DebugServer

    !ENTRY org.eclipse.osgi 4 0 2016-10-05 15:02:33.873
    !MESSAGE Application error
    !STACK 1
    java.lang.UnsatisfiedLinkError: F:\ccsv6\ccs_base\DebugServer\bin\LibraryLoader.dll: Can't find dependent libraries
    at java.lang.ClassLoader$NativeLibrary.load(Native Method)
    at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:1965)
    at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1890)
    at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1851)
    at java.lang.Runtime.load0(Runtime.java:795)
    at java.lang.System.load(System.java:1062)
    at com.ti.debug.engine.xpcom.Runtime.preXPCOMInit(Runtime.java:163)
    at com.ti.debug.engine.xpcom.Runtime.startBare(Runtime.java:116)
    at com.ti.debug.engine.xpcom.Runtime.createComponent(Runtime.java:170)
    at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:26)
    at com.ti.utility.filesystem.DirectoryService.<init>(DirectoryService.java:9)
    at com.ti.utility.filesystem.DirectoryService$SingletonHolder.<clinit>(DirectoryService.java:44)
    at com.ti.utility.filesystem.DirectoryService.instance(DirectoryService.java:49)
    at com.ti.common.core.utils.ds.CoreUtilsProvider.getUserHomeDir(CoreUtilsProvider.java:40)
    at com.ti.common.core.CoreUtils.getUserHomeDir(CoreUtils.java:135)
    at com.ti.common.core.internal.ExternalReferenceParser.getUserExtRefDir(ExternalReferenceParser.java:176)
    at com.ti.common.core.internal.ExternalReferenceParser.getExtRefDirectories(ExternalReferenceParser.java:158)
    at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:61)
    at com.ti.common.core.internal.ExternalReferenceParser.getReferenceFiles(ExternalReferenceParser.java:147)
    at com.ti.common.project.core.products.ProductDiscoveryManager.getProductDiscoveryPath(ProductDiscoveryManager.java:535)
    at com.ti.common.project.core.products.ProductDiscoveryManager.getProductDiscoverySearchPath(ProductDiscoveryManager.java:518)
    at com.ti.common.project.core.products.ProductDiscoveryManager.discoverDeclaredProducts(ProductDiscoveryManager.java:698)
    at com.ti.common.project.core.products.ProductDiscoveryManager.<init>(ProductDiscoveryManager.java:353)
    at com.ti.common.project.core.products.ProductDiscoveryManager.<clinit>(ProductDiscoveryManager.java:64)
    at com.ti.ccstudio.apps.internal.ide.CCSIDEInitializationParticipant.processProductDiscoveryPathArgument(CCSIDEInitializationParticipant.java:39)
    at com.ti.common.core.internal.headless.Initialize.run(Initialize.java:69)
    at com.ti.common.core.internal.headless.Initialize.start(Initialize.java:43)
    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:669)
    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:608)
    at org.eclipse.equinox.launcher.Main.run(Main.java:1515)
  • 0 in reply to Unnkrishnan A V
    Guru 735455 points

    It seems that you try to inastall CCS to f drive. Ca you try to install it on c drive?

  • 0 in reply to YiKai Chen
    Prodigy 180 points
    I have tried to install in the C drive three times and the same issue pops up with v6.2 and v6.1.3. This installation was done in F drive just now since i just wanted to show you what was happening. CCS v6.1.2 works fine and i don't understand what goes wrong here.
  • 0 in reply to YiKai Chen
    Prodigy 180 points
    Hello Mr. Chen,
    Do you have solution for this problem? Can you help me.
    Thank you.
  • 0 in reply to Unnkrishnan A V
    TI__Guru** 105180 points
    Krishna,

    I've moved your post to the CCS forum so our experts can better assist you with the CCS installation.

    Best wishes
  • 0 in reply to JXS
    Prodigy 180 points
    Thank you so much.
  • 0 in reply to Unnkrishnan A V
    TI__Mastermind 22060 points

    Hi Krishna,

    CCS requires service pack 1 on windows 7. Please make sure you're running that.

    Also, please run the following command:

    WMIC QFE | find "KB2999226"

    If there is no output, you need to apply windows updates to your system before installing CCS. Make sure you delete the contents of the installation directory before trying to install CCS 6.2.0 again.

    Thanks

    Danish

  • 0 in reply to danishinnis
    Prodigy 180 points

    Hello Danish,

    I have just checked it, the update is missing. Let me try to update and reinstall.

    Thank you so much.

  • 0 in reply to danishinnis
    Prodigy 180 points

    Thank you so much Danish. I could sort the problems and it is working fine.