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  • Resolved

DLPDLCR2010EVM: DLPDLCR2010EVM

Prodigy 40 points

Replies: 8

Views: 451

Part Number: DLPDLCR2010EVM

Hi, I ordered DLP 2000, 2010 last Monday(01/14) in Korea time. I got that last Friday and tested, but  2010EVM is not working. I followed "UserManual" and Turn ON the module with correct adaptor, but that's Power LED wasn't turn on and nothing. So I think this product is something wrong. Can you check this product? I called your Korea Agency but they only gave me the same answer like "We can do nothing, You should call or mail to our homepage." so I'm writing this Email. A conclusion is My 2010EVM is not working so I want to exchange or return it. If you have any other solution, please let me know and reply. Thank you for reading it. bye

  • Hello Yeong,

    Welcome to e2e forum and Thanks for choosing DLP Technology.

    It is very unfortunate that you are facing this issue.

    Can you please let us know what power supply have you used for DLPDLPC2010 EVM. Have you followed the user guide to start up the EVM.

    Thanks,
    Navneet
  • Expert 4475 points

    In reply to Navneet Singh:

    Hello Yeong,

    We haven't heard back from you in some time. Are you still facing this issue?

    I'm tentatively closing this thread, feel free to reply if you're still having issues.

    Regards
    Azad
  • In reply to Azad:

    I'm so sorry. I'm waiting for my new adapter now. I will test again with new adapter and if I still have issue, I will message to you ASAP. Thank you for your answer.
  • Expert 4475 points

    In reply to Yeong Gwang Choe:

    Hi Yeong,

    Sure. Feel free to let us know if the issue still persists.

    Regards
    Azad
  • In reply to Azad:

    I uploaded Zip file. Please see that and give me some solution. I used that adapter, As you can see that's good working with DLPDLCR2000EVM but 2010EVM is not working. Thank you for reading it.2010Error.zip

  • Expert 4475 points

    In reply to Yeong Gwang Choe:

    Hi Yeong,

    Is the adapter shown in the image the new one? If so, can you share an image of the older adapter that you used?

    Regards
    Azad
  • In reply to Azad:

    Old one is same thing but I ordered new one because you guys are doubt adapter

  • Expert 4475 points

    In reply to Yeong Gwang Choe:

    Hi Yeong,

    Does the older adapter work well with the DLPDLCR2000EVM? If so, then you must have received a faulty 2010EVM.

    In that case, please contact TI customer support (or the distributor from whom you purchased this EVM) for a replacement.

    You can show this thread as proof if required.

    Regards
    Azad

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