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DLPC350: Can't communicate with DLPC350 until HID devices are uninstalled (unresolved question)

Part Number: DLPC350

Follow up to a previous unresolved question........

We still have the problem with device recognition.  

I have attempted to disable the other HID devices on the system but the LightCrafter software will not start with the DMD.  

I see in the driver that it uses the VID and PID to locate the device. This matches with the device manager for the dmd but not for the device that confuses it. 

Any suggestions will be welcome. This is an urgent issue for us at present and is preventing completion of products. 

Best Regards

Jonathan