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Hi, We haven’t tested the ActiveX control with Audio On in Windows 7. But earlier when we tried without audio, the application was running without any crash issue in Windows 7 with IE 8 browser. Regards, Raghu

Thank you for your response. Yes, it is correct that it works without audio on Windows 7. And if you don't click on any part of the user interface, it even works with audio. But as mentioned the first click on any menu causes Internet Explorer to crash when using Windows 7 and audio enabled. When viewed on XP the same camera works fine. Perhaps the problem is related to the stopping and restarting the ActiveX. Different GUI menus have their own small preview window, and on XP the audio has a short pause when you click on different menus. Unfortunately Internet Explorer on Windows7 does not seem to survive this transition from one preview window to another. This problem seems very consistent. We now tried Windows 7 computers from 4 different manufacturers. The end result is that we cannot effectively demonstrate the full functionality on current computers and have to use old XP boxes. Any help from the GUI developers would be appreciated.

Raghu, any chance that you or someone else at TI could check if they see the same issue with audio on Windows 7 ?

It would be surprising if nobody else ever found this issue. Also would be surprising if we are the only ones seeing this, since we tried a number of windows 7 computers from different manufacturers, and also a number of different IPNC cameras.

When audio is enabled one of the next few clicks in the user interface crashes Intenernet Explorer 8 or 9.

Thanks

Hello,

I am seeing the same issue with audio on Windows 7.

Thanks.

Hi,

 

Currently, the activeX plugin is not fully supported for windows7. This was developed for winxp for IE version 7or above.

Regards,

 

Raghu

 

Raghu, maybe TI management could consider the priority of this bug. If end users are foced to use only obsolete PCs it would really limit the commercial appeal and success of the DM368 IPNC platform. Thanks

I also got this bug. I think this one should be a serious issue. I have tried to pass over this but nothing new until now.

any news with this one?

thanks,

rulphie

All,

 

Please use the attached fix for this and let us know the feedback

 

GUI Version is 2.0.29 with the ActiveX Control Version 2.0.0.9, you can verify in support page.

 

Regards,

 

Raghu

Attaching the windows7 fix for IPNC RDK GUI, please test this and let us know the feedback.

One need to extract this at ipnc_app\webdata\gui folder in their codebase

 Following are the versions of this patch:

• godbATL.dll version 1.0.0.19
• gffx.dll version 2.0.0.10
• GUI version 2.0.30

Regards,

Raghu

must I update both GODB interface and ACtiveX? I am using a custom GODB, so is it ok if I just replace my old video activex by new one here?

OK, in that case you can replace the activeX player and check. Let us know your inputs on this

Regards,

Raghu

for the previous version of video activex controls, it worked well except window 7 + micro on + live view page -> crash. The updated version have not got the same problem with previous one but it look like this one is not stable in common case. Sometime my IE was crashed. I have already checked this for Winxp, 7, vista, the result is same.

thanks

Could be provided the fix part source code? Because I want compile custom activex object(gffx.dll). Thanks!

At the current time, the version 3.0 for IPNC has already released. I also tested the activex and this error was fixed. You can contact to appro FTP for the downloading.