Many of our DaVinci (DM355, DM6467, DM644X) boards are built by Spectrum Digital(SD). Therefore, if you suspect there is a problem with the EVM, you should do due digleence to try and verify the suspected problem area (there are normally board level tests posted on SD Website). If you still feel there is something wrong with the EVM, you can fill out an Return Merchandise Authorization (RMA) form available on http://www.spectrumdigital.com/
Just to add to this a bit more, this also applies to most any processor eval board for TI products (EVM, DSK, etc), the current process is to get a RMA from the manufacturer (Spectrum Digital, Lyrtech, Mistral, etc.), even if the product was purchased through the TI E-store. However before going this route I would always suggest double checking to make sure it is really a bad board, perhaps by posting on this forum :).
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