Need to cancel an order, can't find any contact info?

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Posted by Joel Byrnes

on Oct 05 2010 21:13 PM

Hi, I would like to cancel an order made on the e-store, but cannot find any way of contacting sales. There are only sales representatives listed under Contact Us, nothing for the e-store. I tried replying to the order confirmation email but it bounced back.

Could someone please provide me contact details for doing this?

I would prefer an email rather than phone because I am in Australia and all the numbers I have found are for the US.

Thanks in advance,
Joel

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Posted by Bernie Thompson TI

on Oct 06 2010 09:11 AM

Verified Answer

Verified by Don Dapkus

Mastermind41680 points

Joel Byrnes
Could someone please provide me contact details for doing this?

In general this sounds like an issue that the Product Information Center could help you with, there is a local toll free number for Australia 1-800-999-084, though you should also be able to submit an email to them as well, preferably through one of the forms from the link above or support@ti.com.

Posted by Joel Byrnes

on Oct 06 2010 19:13 PM

Prodigy40 points

Thanks for your help Bernie :)

I have emailed that address just now. I also tried calling the number but I got "opposite hangup" on both my mobile and office phone. Very weird.

I am getting increasingly amazed at how hard it is to contact sales support. I am going to call the bank and have them refuse the transaction in case I am unable to get through to anyone.

Thanks

Joel

Posted by Joel Byrnes

on Jan 19 2011 20:03 PM

Prodigy40 points

Emailing the Product Information Center worked, they were able to cancel my order fairly rapidly during their business hours. Thanks for this help.

I would like to point out though that this step is not clear at all, and that Product Information is not a title one normally associates with orders. That information needs to be provided on receipt pages and emails, as well as help pages. Ideally though there should be a Sales Support email and phone number, even if that just goes to the same place.

Thanks

Joel

Posted by Joel Byrnes

on Jan 19 2011 20:10 PM

Prodigy40 points

To clarify, the page for Product Information Center presently states that it is there to assist with " your technical questions about semiconductor products. Our experts will provide you with accurate and prompt responses to your design-in and development needs." ie, nothing at all about orders or sales.

Furthermore, there is no clear PIC for Australia, it is listed under Asia but Australia is not a part of Asia, merely somewhat nearby, nor does it help to lump it in there. This is a common problem with US-based companies.