Hi, I would like to cancel an order made on the e-store, but cannot find any way of contacting sales. There are only sales representatives listed under Contact Us, nothing for the e-store. I tried replying to the order confirmation email but it bounced back.
Could someone please provide me contact details for doing this?
I would prefer an email rather than phone because I am in Australia and all the numbers I have found are for the US.
Thanks in advance,Joel
Joel ByrnesCould someone please provide me contact details for doing this?
In general this sounds like an issue that the Product Information Center could help you with, there is a local toll free number for Australia 1-800-999-084, though you should also be able to submit an email to them as well, preferably through one of the forms from the link above or email@example.com.
Thanks for your help Bernie :)
I have emailed that address just now. I also tried calling the number but I got "opposite hangup" on both my mobile and office phone. Very weird.
I am getting increasingly amazed at how hard it is to contact sales support. I am going to call the bank and have them refuse the transaction in case I am unable to get through to anyone.
Emailing the Product Information Center worked, they were able to cancel my order fairly rapidly during their business hours. Thanks for this help.
I would like to point out though that this step is not clear at all, and that Product Information is not a title one normally associates with orders. That information needs to be provided on receipt pages and emails, as well as help pages. Ideally though there should be a Sales Support email and phone number, even if that just goes to the same place.
To clarify, the page for Product Information Center presently states that it is there to assist with " your technical questions about semiconductor products. Our experts
will provide you with accurate and prompt responses to your design-in
and development needs." ie, nothing at all about orders or sales.
Furthermore, there is no clear PIC for Australia, it is listed under Asia but Australia is not a part of Asia, merely somewhat nearby, nor does it help to lump it in there. This is a common problem with US-based companies.
All content and materials on this site are provided "as is". TI and its respective suppliers and providers of content make no representations about the suitability of these materials for any purpose and disclaim all warranties and conditions with regard to these materials, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement of any third party intellectual property right. TI and its respective suppliers and providers of content make no representations about the suitability of these materials for any purpose and disclaim all warranties and conditions with respect to these materials. No license, either express or implied, by estoppel or otherwise, is granted by TI. Use of the information on this site may require a license from a third party, or a license from TI.
TI is a global semiconductor design and manufacturing company. Innovate with 100,000+ analog ICs andembedded processors, along with software, tools and the industry’s largest sales/support staff.