Does it have the same result, on the other system? => Yes
In several tests, failure is always Lane3, test try 2? => No. it shows in another Lanes sometimes. We did few times and it seems Lane3 was always failed.
Have they tried swapping oscilloscope probes? Lane 3 fails regardless of probe? => No. So maybe we can check it later. However, after confirming with our SI team, they didn’t have this kind issue before.
Have they use an IC from different production batch?=> Yes. they installed the different production batch DP130 and the failure scenario is the same.
Are they using default mode with link training or I²C configuration?=>Yes, we are using default mode.
I see pullup/pulldown for AUX channel are missing. Can you install the pull up/down for AUX for trying again?=> For COM-Express product, sink detection pull-up/-down for AUXN/AUXP are defined to put on module. So, we have them.