ISO7421: ISO7421 failure on one transmission

Prodigy 75 points

Tobias Hensle

Replies: 12

Views: 1305

Part Number: ISO7421

Hi,

I just got a claim from a customer regarding communication problems which is caused by a defect of an ISO7421.

The electronic environment is between -20°C and 25°C (it's truck trailer with built in refrigerator) and is sealed with a protection paint. Ground shifts are at a maximum of 70V.

Is there any known issue with this kind of isolators? Is it possible to send the device in to TI for further analysis?

kind regards

Tobias

--- If at first you don't succeed, call it version 1.0 ---

Prodigy 75 points

Tobias Hensle

• Jan 9, 2019 3:26 PM
• Locked
• Cancel

12 Replies

• Prodigy 75 points

  

  Tobias Hensle

  

  • Jan 9, 2019 4:22 PM

  Edit: Sorry I forget to mention that only one transmission line is effected. The ISO7421 has two. Both sides are supplied with 5V.

  --- If at first you don't succeed, call it version 1.0 ---

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Expert 4480 points

  

  Manuel Chavez

  

  • Jan 9, 2019 5:26 PM

  Hi Tobias; welcome to the E2E forums!
  
  Thank you for the additional context. There aren't immediate known issues to share about this isolator, but please allow me 3-5 days to investigate and follow up with you here.
  
  
  Thank you for your time,
  Manuel Chavez

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Expert 4480 points

  

  Manuel Chavez

  

  • Jan 9, 2019 5:40 PM

  In reply to Manuel Chavez:

  Tobias,
  
  Is the affected transmission line the forward (B) or reverse (A) channel? How do you describe the failure?
  
  
  Thank you,
  Manuel Chavez

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Prodigy 75 points

  

  Tobias Hensle

  

  • Jan 10, 2019 7:39 AM

  In reply to Manuel Chavez:

  Hi Manuel,

  Thanks for the quick reply.

  It's just the forward (B) channel, the other channel (A) works.

  There's no signal transmission from IN to OUT anymore, it doens't matter if it's a high or low level at the input.

  Both supply lines are switched due to sleep current reduction.

  Regards

  Tobias

  --- If at first you don't succeed, call it version 1.0 ---

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Expert 4480 points

  

  Manuel Chavez

  

  • Jan 12, 2019 9:35 AM

  In reply to Tobias Hensle:

  Hi Tobias,
  
  We are looking for more information on the failure event; please attempt to provide responses to as many of the following questions as possible:
  
  1.) Does the device function normally after a power cycle and then repeat the same fault on the forward channel, or has the forward channel stopped operating completely?
  2.) Did the device begin to fail after any EMC test? or when did/does the device failure occur?
  3.) How is the device input/output monitored?
  
  It will be helpful for us to know more about the system around the ISO7421 in use. Can you elaborate on the previous sentence: "Both supply lines are switched due to sleep current reduction."?
  
  
  I apologize for the delayed response and large amount of requested answers; we are trying to gather facts and be on the same page. I will await your response.
  
  
  Respectfully,
  Manuel Chavez

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Prodigy 75 points

  

  Tobias Hensle

  

  • Jan 14, 2019 11:08 AM

  In reply to Manuel Chavez:

  Hi Manuel,

  There's nothing to apologize ;)

  Regarding your questions:

  1.) The forward channel stopped operating  completely.

  2.) The device passed every automotive conform EMC test and passed the EOL test. The problem occured after sveral miles in the field.

  3.) What do you mean with input/output monitored? I measured the signal with an oscilloscope.

  About the system:

  It's a locking system for truck trailes with LIN communication. The device is separated into two sections(on the same PCB) a LIN and a Motor section.

  The maximum isolation voltage is 70.The µC Port Pin PC7 is used to switch the supply, the I/O of the ATMega168PA are capable of sourcing upt to 40mA, the ISO7421 needs 5mA max. Both Vcc1 and Vcc2 are switched.

  

  --- If at first you don't succeed, call it version 1.0 ---

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Expert 4480 points

  

  Manuel Chavez

  

  • Jan 14, 2019 11:57 PM

  In reply to Tobias Hensle:

  Tobias,
  
  It seems the ISO7421 is set up correctly, and it may have been damaged during operation in the field. What happens if the failed device is replaced with a known good unit? Is this the only device that is not operating correctly?
  
  
  Thank you for your thorough response! I will await your next one.
  
  
  Respectfully,
  Manuel Chavez

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Prodigy 75 points

  

  Tobias Hensle

  

  • Jan 16, 2019 8:34 AM

  In reply to Manuel Chavez:

  Hi Manuel,

  Yes, I replaced the defect part with a new one and the communication between both microcontrollers works perfectly now.

  kind regards,

  Tobias

  --- If at first you don't succeed, call it version 1.0 ---

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Prodigy 75 points

  

  Tobias Hensle

  

  • Jan 16, 2019 8:35 AM

  In reply to Tobias Hensle:

  Edit: This failure just happend once until now.

  --- If at first you don't succeed, call it version 1.0 ---

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question
• Expert 4480 points

  

  Manuel Chavez

  

  • Jan 16, 2019 6:05 PM

  In reply to Tobias Hensle:

  Hi Tobias,
  
  Thank you for your response. May I contact you at the email on your my.TI profile? If you'd like to send the device to me for examination.
  
  
  Best,
  Manuel Chavez

  • Locked
  • Cancel

  Do you have another question?

  We are glad that we were able to resolve this issue, and will now proceed to close this thread.

  If you have further questions related to this thread, you may click "Ask a related question" below. The newly created question will be automatically linked to this question.

  Ask a related question Ask a new question