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28377D USB can't identify I-flash Drive

My customer  test the 28377D USB recently , and they can connect the ordinary U flash drive , but when they connect an I-flash Drive, 28377D can't identify.

the I-flash Drive is  as link in description.

https://www.amazon.com/I-flash-AKEDRE®-Compatible-Capacity-Computers-Silver/dp/B01AJTCMGG/ref=sr_1_14?ie=UTF8&qid=1472520182&sr=8-14&keywords=apple+u