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MSP-EXP432E401Y: MSP-EXP432E401Y

Part Number: MSP-EXP432E401Y

Hello,

We've been using your Launchpads and development tools for many years, and we constantly prototype with and specify TI devices.

Last week, we received a non-working MSP-EXP432E401Y.  The package was left without a signature, and it was in pretty bad shape.  Jim, in your Customer Service Dept, viewed this as a technical matter, and instructed us to post the issue on this forum, in order for a TI Engineer to get this item exchanged for a working one. 

The details are as follows:

1. We found our shipment abandoned at the door of our building.  I say 'abandoned', because no one attempted to obtain a signature. 

2. We plugged the Launchpad into one of our development PC"s, with which we routinely and successfully connect and program our other Launchpads, using a known, working USB port.

3. We immediately noticed that our PC did not detect the device's presence, and no LED's on the Launchpad were illuminated.  (Note: this USB port works perfectly fine with our other Launchpads)

4. We swapped the USB cable with a known, working cable, which had no effect. 

5.  We then connected this Launchpad to one of our other known, working PC's, equipped with TI's dev software, and to which we routinely and successfully connect and program our other Launchpads.  Again, the device was not detected and no LED's illuminated.  In short, the results were identical, and the issue followed the Launchpad.

It seems odd that were told to post a DOA in a technical forum, but we appreciate your assistance, nonetheless.

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