DRV10987EVM: GUI parameter file

Hi,

Now Motor use Runtian ZWL12_22_2.5A.

BTW I also got some error message as below then how can I solve the issue?

Thanks.

Regards,

Eric

Hey Eric,

Please refer to the DRV10987EVM User's Guide: http://www.tij.co.jp/jp/lit/ug/slou476/slou476.pdf

Specifically, max sure the DRV10987 is powered to the appropriate VCC and there is a voltage on the speed pin (by turning the potentiometer clockwise if you have the EVM). Make sure the USB2ANY is correctly connected to the device and open the DRV109xx Software (download is on the Tools and Software tab of the DRV10987 product folder) and select the DRV10987. Usually, the error you see is because the USB2ANY is not connect to the device correctly or the device is asleep since there's no voltage on the speed pin.

Section 5: Out of the Box Quick Start Guide in the user's guide has more information.

Best,

-Cole

Hi Cole,

Thanks your information.

Would you kindly help to check if cna use "Runtian_ZWL12_22_2p5A.csv" to DRV1987 EVM?

BTW, we use WIN10 OS and still got the same error message and will find other OS to check again.

Thanks.

Regards,

Eric

Hey Eric,

TI has stopped providing the Runtian configure .csv file, please refer to this E2E post for more details including how to get the motor spinning. In summary, we used to offer a motor with the EVM. However, TI no longer offers the motor in the EVM which removes the need for the file.

Please refer to the user's guide as mentioned before to get the EVM operational and then refer to the DRV10987 Tuning Guide to tune the motor.

Does this error occur every time you start up the EVM GUI? Or are you able to get the the Enable Configure button on the GUI to turn green and then you get the error some time (i.e. seconds) later?

Note that the GUI and LabView 2014 run time engine is compatible with Windows 10 and should not contribute to the error.

Best,

-Cole

Hi Cole,

Yes, I still got the same error message every time when start up GUI and I also uninstall GUI then re-install again but still got the same message as below.

Would you have other better suggestion for our check again?

Thanks.

Regards,

Eric

Hey Eric,

After trying to recreate the problem a few different ways on the bench, can you confirm that the USB2ANY Firmware is of 2.7.0.0? You should have gotten an error to update the firmware upon opening the GUI but the firmware could have been updated to the incorrect version.

You can check by using the USB2ANY Firmware Loader.exe or USB2ANY Explorer.exe found by default in C:\Program Files (x86)\TI USB2ANY SDK\bin.

Another thing you can check is the markings on the IC and make sure it says DRV10987.

Also, can you provide a screenshot of the entire GUI window along with the error?

Thanks,
-Cole

Hi Cole,

The below is our USB2ANY firmware version for your check again. It seem V2.7.0.0 version.

BTW, the below is full screen error message inculde GUI for your check again and now use OS is WIN10.

Regards,

Eric

Hello Eric,

I have the same problem OS is WIN10 64-bit. I have the same error messages if I want to write parameters to the DRV10987 EEPROM.

I have a error message if I start the GUI:

Do you have the same message?

Regards,

Ulf

Hi Ulf:

No, this should need to install "LVRTE2014f2std.exe" file from http://www.ni.com/download/labview-run-time-engine-2014/4887/en/ 

Hi Eric,

I had installed the "LVRTE2014f2std.exe" and also I rebooted the PC before using the GUI.

I have looked with my scope on the I²C clock and data line everything seem to be normal.

Regards,

Ulf

Hey Eric,

I know its been awhile and I thought it would be good to keep you in the loop.

At this point, we have concerns that the device may be damaged or shipped as non-functioning. Can you please use some sort of voltage probe or DMM and tell me what the voltages on VREG, 1P8V, and 3P3V? Some vias should be clearly labeled at P2 (left side of the board) .

In parallel, I've ordered some DRV10987EVMs from our shipment center to try and recreate the problem you're seeing here. I'll keep you updated with my findings.

Thank you for your patience.

Best,
-Cole

Hey Eric,

I was successfully able to set up all of the DRV10987EVMs that I ordered to make sure there wasn't a problem with our stocked kits and our procedure for testing them.

At this point, it seems that either the DRV10987 is damaged or the USB2ANY. By probing the voltages on VREG, 1P8V, and 3P3V, we will be able to tell if the DRV10987 is damaged. If the DRV10987 is not damaged then we can move on to the USB2ANY.

Let me know if you need anything else.

Best,

-Cole

Hi Cole,

I have also trouble with a DRV10987EVM. I use WIN10 64bit.

At My DRV10987EVM board I can measure VREG = 5.07V, 1P8V = 1.796V, 3P3V = 3.272V.

If I use the USB2ANY Explorer the I²C Bus seem to be normal:

Start DRV10987EVM Application on PC:

Errormessage after click on OK:

Message before click on eeWrite:

Errormessage after click on eeWrite:

Signals on the I²C Bus after click on eeWrite:

The DRV10987EVM was shipped from Mouser at 11.Jan 2018 and arrived on 15.Jan 2018.

The DRV10987 delivers the normal voltages, but I can not change any values to optimise the controller for a motor and it make no reaction on a change on the Poti and also no reaction if I use a PWM signal.

I hope you can help me to identify the problem.

Best Regards,

Ulf

Hi Cole,

I measure VREG/ 1P8V/ 3P3V as below for your check again.

VREG: 5V

1P8V: 1.79V

3P3V: 3.28V

So do I need to update USB2ANY FW?

BTW if you load "Runtian_ZWL12_22_2p5A.csv" file through DRV10987 GUI and restart GUI again then you should find the error message.

Thanks.

Regards,

Eric

Hey Ulf,

Thanks for giving all of the information with screenshots. I will say, your issues are separate from the errors that Eric is recieving. Please make your own thread so I can accurately track and answer your questions.

For now, I encourage you to reinstall the DRV109xx GUI software, ensure the 2014 LabView run time engine is correctly installed, and follow the steps in the Out-of-the-Box Quick Start Guide in the DRV10987EVM User's Guide. Specifically, steps 10-12 should help you start using the GUI.

Best,

-Cole

Hey Eric,

Yeah those look like the expected voltages, so far, no evidence showing the DRV10987EVM or device was damaged.

For the firmware, I believe we already ruled that out for being a potentional problem if you already checked out the USB2ANY Firmware Explorer and got 2.7.0.0 (like Ulf in the above comment).

Alright, please confirm that this is the steps you take in your setup:

1. Connect DRV10987EVM as shown in DRV10987EVM User's Guide
2. Power on DRV10987EVM with appropiate voltage to VCC as shown in device operation range in datasheet
3. Start DRV109xx GUI (no error)
4. Select DRV10987
5. After some loading, click load button, and load a .csv file (no error)
6. File successfully loaded with no error
7. Close GUI and restart using steps 3-4 then recieve the error above. Is this correct?

Thank you,

-Cole

 Hi Cole:

Update information as below for your reference.

Thanks.

1. Connect DRV10987EVM as shown in DRV10987EVM User's Guide  --> Yes
2. Power on DRV10987EVM with appropiate voltage to VCC as shown in device operation range in datasheet  --> Yes
3. Start DRV109xx GUI (no error)  --> Yes
4. Select DRV10987  --> Yes
5. After some loading, click load button, and load a .csv file (no error)  --> Use this file. Please rename *.123 to *.CSVRuntian_ZWL12_22_2p5A.123
6. File successfully loaded with no error  --> No, got can't load the file message.
7. Close GUI and restart using steps 3-4 then recieve the error above. Is this correct? --> Yes        
8. If you can double confirm again on WIN10 system?

Thanks.

Regards,

Eric

Hey Eric,

Thanks again for sticking it out for this long.

I will double check on a WIN10 system for you but for now, I have one more step that I'd like to confirm:

In between step 4 and step 5 in the previous post, can you successfully click the enable configure button and have it turn green with no errors?

Also, the file you gave me is a file specifically made for the DRV10983. The registers between the DRV10983 and DRV10987 are different and the header says DRV10983 instead of DRV10987. Unfortunately, this file will not work for you. I've attached a similar DRV10987 file that should help you evaluate the steps.

DRV109837EVM_Runtian_1-23-18 - Copy.123

Thanks,

-Cole

Hi Cole:

Thanks your information and I re-install DRV10987 GUI Tool again then can workable on another WIN10 NB.

But I still another question about EEPROM eeWrite function.

Would you kinldy provide your suggestion about how can download our current setup to DRV10987 EEPROM?

Thanks.

Regards,

Eric

Hi Cole,
Thanks your information and help.
I will check it again.
Thanks.

Regards,
Eric