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DRV8313: Question about EN and IN pin issue

Part Number: DRV8313

Hi team,

     When my customer use DRV8313 device in sleep mode, EN and IN pin could receive the input logic signal normally. However when use in normal mode (pull up sleep pin), the IN and EN pin could be always low voltage and PWM control signal could not be generated. NFault pin is always low voltage. And customer tried to reset and release reset through RESET pin, but the issue didn't go away. Could you please help to provide any other debug ways? Thanks a lot!

Best Regards

Zhengquan Lu