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BQ34Z100-G1: Calibration

Part Number: BQ34Z100-G1

So I have an issue when calibrating, I measure the voltage and fill in the box for 12000mV and calibrate the battery icon sees 12000mV but the percentage stays at 0%.

I have followed the steps in the video and on the evm datasheet exactly and i can't see why this is occurring.

I set the voltsel pin to 1, clicked reset, then calibrated the voltage followed by temp, cc offset & board offset, and then current with a 2A load connected.

Where have i gone wrong is there another bit that requires setting?

Is there a procedure to do a hard reset to factory settings so i can start again?

Kind regards,

Paddy