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BQ24295 EVM - incorrect current limit

Hello e2e,

My customer is testing the EVM and is unable to draw enough current. He is using 1A wallwart.

In previous testing, I found the VBUS falling to near the Input Voltage Limit. 

In this case with the thick cable VBUS is not falling.  BAT voltage is nowhere near the Charge Voltage Limit.  So what is limiting the current?

Thank you