Hello-
We are having an issue with the BQ27500 after environmental testing, which includes shipping temperature extremes and moving quickly between them. The test goes from -20 to +60 degrees C. After the test the gas gauge reads zero state of charge until a reset command is sent. We do not want to reset the gauge if we can avoid it.
Could exceeding the limits of OT Chg and/or Suspend High Temp cause this behaviour? Any other ideas as to why the gas guage looses track of the battery?
Thanks and Best Regards, Tim Starr on behalf of DF@H