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bq40z60 - Learning Cycle not starting with bqStudio

Other Parts Discussed in Thread: EV2400, BQSTUDIO, BQ40Z60

I am attempting to initiate a Learning Cycle on a 4-cell Li-Ion pack with bqStudio 1.3.35 through an EV2400 interface. But I get an error message: "No Acknowledgement from Device." 

The bq40z60 on the EVM is in unsealed mode and I am able to read/write to data flash.

I set Design Capacity, Design Voltage, and Minimum output Voltage / Voltage Resolution according to Top and Bottom Resistors.

I select "Manual Mode" for learning cycle, then set the termination voltage to 3000mV, and click "Start." Then, I connect the load (a DC fan) when prompted.

The status messages received are:

  • Thu May 14 15:23:35 PDT 2015: Learning cycle started...
  • Thu May 14 15:23:35 PDT 2015: Start task: Discharge ( TerminateVoltage = 3000 mV )

But nothing happens after that and "No Acknowledgement from Device" appears. Did I miss a step?