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StateOfCharge

I am using a bq27425 to gauge a Lithium Ion rechargeable battery that has a nominal capacity of 400mAh and a discharge end voltage of 2.1V.

I set those values into the GasGaugingState table.  But, I read bogus values for the Avg Current and Avg Power.  Worst of all, I get 0 for the StateOfCharge.  It never goes above 0. 

It seems that the chip is not measuring the Charge (Q) across the sense resistor.  What could cause this failure?