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BQ40Z50-R2: Safety Status CUV caused XCHG flag on and non-recoverable pack

Part Number: BQ40Z50-R2
Other Parts Discussed in Thread: BQSTUDIO

Safety Status of CUV supposed only disable DSG causing XDSG to be ON. But in this case, the XCHG is also ON. Plug in DC input would not charge the pack. Tried different commands in bqStudio, could not revive the pack. Any clue what could be wrong ?

Thank you !

TQ