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TPS23750: Detection problem

Part Number: TPS23750

Hi,

 my customer has a problem related to detection.

The circuit replicates the schematic of fig. 40 in datasheet with the change on Ctrm=220nF, because they need to make a longer soft start, due to low load, high current.

When they connect Vdd to the PSE, detection is never done at first tentative, but requires more than one.

Is this a normal situation?

Then they found a board that did  make a detection only after an hour, so with a lot of tentatives..

Do you have any suggestion to verify and improve this situation.

Thanks

Umberto