My customer is having trouble getting their wireless charging boards (using TI's BQ51221) to work. The FOD application is not what they need. They have directly copied the evaluation board's component values and laid out their board quite similarly but their boards keep disconnecting from the transmitter (yet the evaluation board continues to work).
Is someone able to help me debug this or offer suggestions or problems to check for? With a WPC transmitter and a very light load they are able to link (not as reliably as the eval board, but still quite consistently), however after a few communication cycles (~3.5seconds) it disconnects and turns off the 5V. Increasing the capacitance on the RECT pin stopped this disconnecting when they have a very small load, but increasing the load causes it to not even last 3.5 seconds.
PMA cuts out immediately.
Please advise.
Thanks,