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BQ500215EVM-648 can't work at all

Guru 29690 points
Other Parts Discussed in Thread: BQ500215EVM-648

Hi Team,

My customer got BQ500215EVM-648 but I heard EVM can't work at all.
He couldn't observe 500ms single-pulse burst at TP15. It seems no output(0V).
The user's guide shows as the following.


---------------------------------
[The state of my customer's EVM]
J1:12V power supply
J2:0V(GND)

-JP1:short
-JP2,JP3:open
-D2(green LED):flash
-D6,D7,D8(status LEDs):off
-Output voltage of U5:3.3V
---------------------------------
Is it possible case he can't observe 500ms single-pulse burst at TP15 under above condition?
Could you give me your advice to work EVM?

Best Regards,
Yaita / Japan disty