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Starterware/LDC2114EVM: LDC2114 EVM can not be regonized by PC

Part Number: LDC2114EVM

Tool/software: Starterware

I have installed "Sensing Solutions EVM GUI Tool v1.9.2 (Rev. C)" on my PC , but the evm can not be regonized by PC when plugged in  the EVM.

How can I  fix this issue?

my PC os is windows7  , 32 bit system.

Thanks a lot.