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AWR1642: Radar studio startup abort issue

Part Number: AWR1642

Hi,

My customer is using the mmwave_dfp_00_07_00_04, installed the related tools described in the radar studio user guide. It reports below issue when start the radar_studio.exe. 

We doubt it is caused as another matlab version is also installed, then install the software and try it on another computer,  then there is below issue but the radar studio can startup well.

Would u pls help check what would cause the issue in the first figure? Is it possible caused as another matlab version is also installed?

For the issue in the second figure what is the cause and how to solve it?

Thanks & BR,

Andy