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AWR1642BOOST: My device cannot work!

Part Number: AWR1642BOOST

HI,

I asked a lot of questions about running DEMO, but none of them solved my problem. The simplest, my device can not run boot DEMO.

One of the TI employee told me that Done signal must be returned after sensorStart. But SensorStart does not return Done signal after my configuration.

Tried a different version of the SDK but still can't run(using mmWave demo visualizer in google Chrome). 

I am sure that connecting the right port, flashing the right .bin file, setting the right model, using the matching SDK.

I also contacted your company's technical support. They said that if it still can't run, it may be a hardware problem. Ask for your identification. AWR1642BOOST Issue SR#1-4446106565. 

I am very confused, why not even boot DEMO can not run?

Thank you.