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AFE4400SPO2EVM: Unexpected Number of Samples...

Part Number: AFE4400SPO2EVM

Hello,

We have a customer call in with the following:

"Customer is having trouble connecting his AFE4400SPO2EVM to his computer. Windows 7 sees the board, but cannot update the firmware, and sees the following error: "unexpected number of samples, please check the device and inputs".  In Windows 10, the machine does not even recognize the EVM.".

Could someone please help troubleshoot the symptoms?

Thanks,