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TMP431: The low temperature, mid and high temperature.are all 2 degree higher than the real temperature. Do you have some ideas about the phenomenon?

Part Number: TMP431

Hi team,

My customer is using the TMP431 now. The low temperature, mid and high temperature.are all 2 degree higher than the real temperature. Do you have some ideas about the phenomenon?  whether it is a normal phenomenon and how to improve it? Thanks.