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Subscriptions to NEW threads in a forum, or all posts in a subscribed thread

I originally posted this question on 6th January 2015, the thread ran to 13th December 2016 with no resolution by Chinh Vu despite desperate attempts at the end to just get a reply out of somebody and I eventually just gave up. The thread no longer lets me post to it, hence this new post.

When I attempt to post a link to that thread here, all that happens is that a graphic is apparently inserted, as follows:. 

My desire is to receive notifications of NEW threads in a forum to which I have subscribed, or all posts in a thread to which I have subscribed.

It doesn't seem possible to do this anymore, I've just tried, it was possible in 2014.

Is anyone able to help me with this, another year and a half on?

Regards, Tony,

  • In reply to Tony Morrell:

    Hi Tony,

    When you are getting notifications of replies to existing threads, is it threads that you have participated in?  Because if yes, E2E will automatically subscribe you to that thread.  Also, go here: https://e2e.ti.com/members/1590492/subscriptions and uncheck the boxes beneath the Email column on the right hand side of the page across from 'Replies to a thread I'm subscribed to'.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,

    I'm afraid that it's not replies to threads that I've participated in. It seems to be every reply to every thread in the forum to which I'm subscribed.

    I will try your suggestion of unsubscribing from forum threads in which I am the author, but that does sound a bit weird, surely I want those. If I read your reply correctly, I should keep the option of 'Replies to a thread I'm subscribed to' checked.

    Cheers, Tony.

  • In reply to Tony Morrell:

    HI Tony,

    If you click on your avatar and then choose Settings in the popup menu you'll be taken to your myTI account. On the E2E email preferences tab can you confirm that in the Forum posts notification section you've checked the radio button for New threads only.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    It's definitely only new threads selected.
    Cheers, Tony.
  • In reply to Tony Morrell:

    Thanks Tony,

    I'll have to do further investigation. I've seen situations before where settings from myTI are ignored by E2E. Stay tuned.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    Any news on this issue? I'm having to process tens of emails every day and am close to turning notifications off again...
    Cheers, Tony.
  • In reply to Tony Morrell:

    Hi Tony,

    Yes, this is being investigated. I apologize for the delay, but we are hoping to get this fixed in the next 2 weeks.

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Ho Tony,

    We found an issue in the database for your account settings. It's been fixed. Can you confirm if you're only receiving notifications as expected now?

    Thanks
    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    I'll see what happens over the weekend before giving my answer.
    Regards, Tony.
  • In reply to Tony Morrell:

    Hi Bill,
    I've just received your email about holiday next week, it's not in this thread just yet.
    Just to update you, I'm still getting posted replies to threads rather than just new thread posts. I wonder if this is just things settling down, as before the database fix, perhaps I'm down as subscribed?
    Anyway, enjoy your holiday.
    Regards, Tony.

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