Not getting emails

Arthur Thompson27

Hi,

I have lately stopped receiving emails when one of my support posts gets a reply. The last automated E2E message I received was around December 7. Could it be related to my company's spam filter or my notification settings on E2E? I am not sure how to proceed in debugging.

Thanks,

Arthur

over 5 years ago

0 Former Member over 5 years ago

Hi Arthur,

Notifications are functioning normally from E2E, so it's possible that your company's spam filter is blocking them. To check your notification settings, click the Avatar in the top right hand corner and click Settings. This will take you to your E2E settings within your myTI account. Click on the E2E Email preferences tab and make sure the first item "Do not send me E2E emails" is unchecked. Below that, ensure the E2E notifications are all set appropriately to receive notifications. You might want to check your spam folder as well.

I've checked all of your settings and they do appear to be set correctly.

Thanks
Bill

0 Tom Burns over 5 years ago in reply to Former Member

Prodigy 20 points

Hi Arthur!

0 Arthur Thompson27 over 5 years ago in reply to Tom Burns

Expert 1725 points

Just wanted to mention that Tom is a coworker and I didn't get an email update for his post either.

0 Arthur Thompson27 over 5 years ago in reply to Arthur Thompson27

Expert 1725 points

I got this response from our IT department:
"Hi Arthur, I have looked through all of our Proofpoint logs and do not show any attempts to receive email from *e2e.ti.com. We do receive messages from ti.com without any issues. You may need to work with the e2e.ti.com support team to help troubleshoot."

0 Tom Burns over 5 years ago in reply to Arthur Thompson27

Prodigy 20 points

I am not receiving notifications via email either. Arthur and I will work with the support team for e2e.ti.com and see what we can come up with.

0 Former Member over 5 years ago in reply to Tom Burns

Tom, that's what this forum is for. You are working with the support team now. Note that I've been communicating directly with Arthur.

0 Arthur Thompson27 over 5 years ago in reply to Former Member

Expert 1725 points

Bill,

Is there a way you can manually send me an email from the e2e.ti.com domain (instead of expecting automated emails for forum posts) as a means of troubleshooting?

Thanks,
Arthur

0 Former Member over 5 years ago in reply to Arthur Thompson27

Hi Arthur,

Let's see if you get this notification.

Thanks
Bill

0 Arthur Thompson27 over 5 years ago in reply to Former Member

Expert 1725 points

No email received unfortunately.

0 Former Member over 5 years ago in reply to Arthur Thompson27

Hi Arthur,

It may have taken the changes we made some time to propagate, so let's see if you get this reply.

0 Former Member over 5 years ago in reply to Former Member

Hi Arthur,

E2E has been removed from the ProofPoint blacklist and you should be receiving email notifications now. If you can confirm, that would be great.

0 Arthur Thompson27 over 5 years ago in reply to Former Member

Expert 1725 points

Yes everything is working again, thank you!

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Not getting emails