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I had accidentally mark the thread as resolved . Could you reopen it?
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I just want to clarify my previous response. At the top right of the E2E thread, Resolved is shown as a result of you clicking the "This resolved my issue" button on the Feb 11 Reply. Once this status is set, it cannot be erased/removed, even if you click the "This did NOT resolve my issue" button as I suggested. However, if you do click that NOT button, what will happen is the green border on that Feb 11 Reply will be removed.
And as previously described, the thread is still active up until the time the LOCKED is activated (30 days no activity).
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