• TI Thinks Resolved

Subscriptions to NEW threads in a forum, or all posts in a subscribed thread

I originally posted this question on 6th January 2015, the thread ran to 13th December 2016 with no resolution by Chinh Vu despite desperate attempts at the end to just get a reply out of somebody and I eventually just gave up. The thread no longer lets me post to it, hence this new post.

When I attempt to post a link to that thread here, all that happens is that a graphic is apparently inserted, as follows:. 

My desire is to receive notifications of NEW threads in a forum to which I have subscribed, or all posts in a thread to which I have subscribed.

It doesn't seem possible to do this anymore, I've just tried, it was possible in 2014.

Is anyone able to help me with this, another year and a half on?

Regards, Tony,

  • Hi Tony,

    Very sorry that you're still experiencing issues with notifications.  Can you please check your settings in myTI.  Click your avatar on the top right of any E2E page, then choose Settings from the dropdown and on the resulting page, choose the third tab over for E2E Email Notifications and ensure they're set appropriately:

    Thanks

    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    These are the settings I have, except that I have chosen 'New threads only' instead of 'All posts'.
    On briefly subscribing to a forum yesterday I started to get replies to existing threads.
    I haven't tried the subscribing to an individual post yet.
    Regards, Tony.
  • In reply to Tony Morrell:

    Thanks Tony,

    The "New threads only" setting will send you notifications of new threads in a forum that you are subscribed to.    Checking your account, I see that you're not currently subscribed to any forums:

    There are two levels of forum subscriptions:

    1.  Forum level.

    2.  Thread level.

    To get notifications of only new posts to a forum you have already set the appropriate forum level setting correctly.  However, now you have to subscribe to whatever forum you're interested in.  To do that, navigate to the forum you're interested in and on the right hand navigation click on the Options button.  From the popup menu that appears you can either click the first entry 'Forum notifications are off' to toggle it to on, or the last entry 'Manage subscriptions' to navigate to the forum subscription page and click the 'No' link to toggle it to 'Yes'.

    I hope this helps.

    Thanks

    Bill

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    I've unsubscribed from forum threads as I have already mentioned bacause in my brief experiment I was getting replies to existing threads.
    How do I subscribe to a thread? I wasn't able to find anything on the thread page during my experiment?
    Regards, Tony.
  • In reply to Tony Morrell:

    Hi Tony,

    To subscribe to a specific thread, when viewing the thread on the right hand navigation click Options and toggle 'Reply Notifications are Off' to 'Reply Notifications are On'.  You will now get notified of new replies to that thread.  Also, if you participate in a thread, the system will automatically toggle 'Reply Notifications to On'.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Thank Bill...
    I'm giving the subscribe to forum another go just to make sure that I had everything selected correctly yesterday.
    Cheers, Tony.
  • In reply to Tony Morrell:

    Thanks Tony, please let me know if anything isn't working as expected.

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,
    I'm afraid this still isn't working as expected. I subscribed to a forum to see how it performed over the long weekend, and I am not just getting new posts, I am getting replies to existing posts as well. This is my original problem from way back in January 2015.
    Cheers, Tony.
  • In reply to Tony Morrell:

    Hi Tony,

    I can see that you're currently subscribed to the Hercules Safety Microcontrollers Forum, so you will get notifications for ALL activity in that Forum. However, you will also get notifications of activity in any threads you're participating in because the system will subscribe you to those threads automatically. Therefore it will look like you're getting duplicate notifications.

    Does that make sense?

    Bill Traynor
    E2E SysAdmin/DevOps

  • In reply to William Traynor:

    Hi Bill,

    I'm afraid it doesn't make sense. My issue is not in getting duplicate notifications.

    My issue is that I'm getting notifications of replies to existing threads, where I only want notification of new threads.

    You said earlier in this thread that 'To get notifications of only new posts to a forum you have already set the appropriate forum level setting correctly.'.

    So, why am I still getting replies to existing threads?

    To re-iterate again...

    My desire is to receive notifications of NEW threads in a forum to which I have subscribed, or all posts in a thread to which I have subscribed.

    Cheers,
    Tony.