Via TaskManage CCSv8.1 appears to do a good job of killing "node".

Version:

Code Composer Studio

 Version: 8.1.0.00011

Yes, the getting started view opens without a problem.

I am currently running both Webroot and MalewareBytes.

This is the exact error message that I get when select "Resource Explorer" when CCSv8.1 first opens up.  Note: takes a while for CCSV8.1 to open, generally a minute:

Resource Explorer encountered a problem. Please close and reopen Resource Explorer. 

If you continue to experience problems then please refer to http://processors.wiki.ti.com/index.php/Troubleshooting_CCSv7#Resource_Explorer

Craig

Hi Craig,

If you can send us the following log files, we hopefully can figure out what's going wrong:

• <ccs_workspace_folder>\.metadata\.log
• c:\Users\<user_name>\ti\tirex-localserver-3.6.5\.logs

Thanks!

Oliver

Was not able to use this service to attach at least the .log file so I responded with attachments from my gmail account.

Let me know if you did not receive the requested files.

Thank you,

Craig

Sent the log files 

Hi Craig,

It appears that Tirex isn't able to successfully load the local DB. Could you rename the folder c:\Users\<user_name>\ti\tirex-localserver-3.6.5 to something else to force Tirex to start with an empty DB and let me know if that worked?

Thanks!

Oliver

Tried.  Did not work.

OK. I looked at your log files again. You are getting this error:

Error: getaddrinfo ENOENT dev.ti.com:80"

I don't see a proxy being set in Tirex. Assuming you need one to get to the outside network, this is likely the issue. 

Since you tried the troubleshoot suggestions already, try to explicitly set the proxy in the Tirex config file: ccsv8\tirex\ti-rex-core\config\app_localserver_win.json

Create a new entry:
"http_proxy": "<your proxy>"

e.g. "http://proxydomain.com:80"

Then restart CCS.

Let me know.

Thanks,
Oliver

Oliver,

How exactly do I determine the value of <your proxy>?

Craig

I have (had) the same problem, Below may be relevant if you are running Malwarebytes?

I am running Windows 10 and have Malwarebytes ver 3.5.1.2522 installed. If I disable the real-time web protection in Malwarebytes, TIrex will launch. When web protection is enabled I get the below error in the log file and the message "Resource Explorer encountered a problem. Please close and reopen Resource Explorer." in the TIrex window.

Once Tirex launches and I re-enable the web protection then any tirex downloads get terminated after about 10%. When Malwarebytes web protection is disabled all works normally.
{
"stamp": "2018-07-13T20:06:40.974Z",
"priority": "ERROR",
"facility": "DAEMON",
"service": "tirex",
"args": [
{
"name": "rexUser",
"message": "TIREX is temporarily unavailable while database initialization is in progress. Please try again later.\n",
"tags": []
}
]
},

Hi Craig
Possibly because they are using the same engine to run Tirex on both V7 and 8. Your AV setup is exactly like mine Webroot+MB. I have CCS running on a different machine with a different AV setup and had no problems with TIREX on that machine. I have my CCS browser set to "external-chrome" in Window>preferences>web browser. Not sure if thats relevant but could be worth a try. My proxy is set to manual with all boxes ticked

After doing all these steps if you rename the user > \tirex-localserver-3.6.5 directory and try launching CCS again with admin privileges so it rebuilds the DB and see what happens. After that I am out of ideas I'm afraid

Any new ideas?

Windows10

Webrootv9.0

Malwarebytesv3.5.1

Opened "Firewall and network protection/Advanced Settings".

Selected "Inbound" and found three possible rules associated with CCS:

1.  ccsstudio,

2.  Node.js,

3.  I don't recall the third one.

Deleted the rules, restarted CCS and allowed each requested application access to my private firewall.

Outside of this I don't know what other applications I need to all CCS to have full access to.

Any more insites here?

Do I need to create a real ticket to resolve this issues?

This issue is approaching two weeks old.

Thank you,

Craig

Hi Craig,

Are you open to a WebEx session so we can observer the problem on your machine. If so please email me at iali@ti.com. 

Regards,

Imtaz.

It is scheduled for tomorrow.

Imtaz.

Imtaz,

This is kind of odd though the disable Webroot trick no longer works - only worked the one time when you tried remotely.

Did the same thing with Webroot tech support and TIREX/CCSv8 failed.

Suggestions?

Solution.

Appears as though both Webroot and Malwarebytes were fighting CCS8.

Added the CCS8 to the don't block list in Webroot (two different locations).

Malwarebytes released a beta version which stopped blocking CCS8.

Please close this ticket.

Craig