CCS: Cloud Agent not working

Jason Rubadue

Tool/software: Code Composer Studio

Hi team,

I'm part of the University Marketing team and I'm a ton of workshops right now. We are seeing many errors where Cloud Agent either doesn't install correctly or times out, mainly on Windows PCs. Could you please check things out? I attached the error message we receive when it times out.

Thanks!

Jason

over 5 years ago

0 AartiG over 5 years ago

TI__Guru**** 173310 points

Jason,

Are the machines/users where the issues are seen being run with administrator privileges? If not, that could be the issue as per this post.

0 Jason Rubadue over 5 years ago in reply to AartiG

TI__Intellectual 1165 points

I'm pretty sure they were, but not 100% positive. That link you sent goes to your profile instead of a post, could you please retry it?

0 AartiG over 5 years ago in reply to Jason Rubadue

TI__Guru**** 173310 points

Sorry about that. I edited the previous post and fixed the link.

0 Jason Rubadue over 5 years ago in reply to AartiG

TI__Intellectual 1165 points

The issue that you provided a link to doesn't seem to be the same as this one, the error message is different and mentions timing out.

0 AndyW over 5 years ago in reply to Jason Rubadue

TI__Genius 16270 points

Hi Jason,

I was wondering if this has been an ongoing problem or was just happening the last couple of days? Also, if you can give a more specific time frame (and time zone) when these problems were reported it might help track down issues on the server side.

0 AartiG over 5 years ago in reply to AndyW

TI__Guru**** 173310 points

Jason,

Is this still an ongoing issue? If so, could you please provide the additional details requested by Andy? Thanks.

0 Jason Rubadue over 5 years ago in reply to AartiG

TI__Intellectual 1165 points

This is still an issue, here are three pictures of what I mainly encounter:

1. "Infinite pop up" = the window to download and install the TI Cloud Agent would pop up, no matter how many times you clicked on the Download button and watched it install.

2. "Frozen progress bar" = The progress bar would freeze while Installing Target Support and freeze there...forever.

3. "Error message" = This was a new one, I haven't seen this one before.

Thanks,

Jason

0 danishinnis over 5 years ago in reply to Jason Rubadue

TI__Mastermind 22060 points

Hi Jason,

I can only duplicate the first instance (Infinite popup) when I install as a regular (non-admin) user and have the admin enter a password to install the installer. Is this the situation at your end?

I'll have to try and reproduce #2, or see if we can start with some logging turned on to figure out why it's freezing.

#3 - You said it's new. Another user reported the same behavior around Oct 12, but it has since gone away. Are you still seeing it?
Danish

0 Jason Rubadue over 5 years ago in reply to danishinnis

TI__Intellectual 1165 points

I heard from Franklin that you increased the server capacity for Cloud Agent. I have more workshops this coming Monday/Tuesday, so I’ll provide an update afterwards. Thanks, Jason

0 AartiG over 5 years ago in reply to Jason Rubadue

TI__Guru**** 173310 points

Jason,

I just wanted to check if you had any updates on this and whether we need to keep the thread open to do further investigation.

0 David Bates over 5 years ago in reply to danishinnis

Prodigy 40 points

I get the #3 error. According to the installation log, "[16:51:01] no C:\Users\David\AppData\Local\Texas Instruments\TICloudAgent". When you close the dialog, it finally says the installation is complete. The folders seen to be populated, but CCS won't connect to the Launchpad. I executing everything as administrator. OS is Win 10.

0 Jason Rubadue over 5 years ago in reply to David Bates

TI__Intellectual 1165 points

I'm glad you chimed in David, it's good to have someone on this thread where it's currently happening on their machine.

0 David Bates over 5 years ago in reply to Jason Rubadue

Prodigy 40 points

After some tweaking, I get a connection if I run ticloudagent.bat directly - log attached. However, if I try to run the temperature demo in CSS, I don't get a connection.

Win 10 evaluation copy. Build 18267.rs_prelease.181020-1908
Launchpad MSP-EXP430G2 Rev 1.5

my_ticld.log

2018-10-30T17:39:04.766Z: main_chrome: Staring directory = C:\Users\David\TICloudAgent\src
2018-10-30T17:39:04.767Z: Starting Agent!
2018-10-30T17:39:04.776Z: Module( Agent )->Web socket server started!
2018-10-30T17:39:05.267Z: Overridden Proxy = 
2018-10-30T17:39:05.273Z: Discovered Module : DeviceDetector
2018-10-30T17:39:05.274Z: Discovered Module : DS
2018-10-30T17:39:05.275Z: Discovered Module : EventBroker
2018-10-30T17:39:05.277Z: Discovered Module : File
2018-10-30T17:39:05.278Z: Discovered Module : Flash
2018-10-30T17:39:05.279Z: rov_server_redirect: looking in: C:\Users\eclipse\dropins
2018-10-30T17:39:05.279Z: rov_server_redirect: looking in: C:\Users\eclipse\plugins
2018-10-30T17:39:05.280Z: rov_server_redirect: looking in: C:\Users\eclipse\Eclipse.app\Contents\Eclipse\dropins
2018-10-30T17:39:05.280Z: rov_server_redirect: looking in: C:\Users\eclipse\Eclipse.app\Contents\Eclipse\plugins
2018-10-30T17:39:05.280Z: Failed to load module : rov_server_redirect.js : Error: rov_server.js was not found (this is expected in cloud)
    at Object.<anonymous> (C:\Users\David\TICloudAgent\src\modules\rov_server_redirect.js:64:11)
    at Module._compile (module.js:652:30)
    at Object.Module._extensions..js (module.js:663:10)
    at Module.load (module.js:565:32)
    at tryModuleLoad (module.js:505:12)
    at Function.Module._load (module.js:497:3)
    at Module.require (module.js:596:17)
    at require (internal/module.js:11:18)
    at module_1.createModule.then (C:\Users\David\TICloudAgent\src\host_agent.js:22:42)
    at _fulfilled (C:\Users\David\TICloudAgent\src\node_modules\q\q.js:854:54)
2018-10-30T17:39:05.300Z: Discovered Module : Serial
2018-10-30T17:39:05.301Z: Discovered Module : TargetSupport
2018-10-30T17:39:05.304Z: Discovered Module : USB-HID
2018-10-30T17:39:05.304Z: Agent main module running on port 50445
2018-10-30T17:39:05.305Z: len=
2018-10-30T17:39:05.305Z: 
2018-10-30T17:39:05.305Z: buf=
2018-10-30T17:39:05.306Z: {"port":50445,"version":"4.7"}

0 AartiG over 5 years ago in reply to David Bates

TI__Guru**** 173310 points

David Bates said:
However, if I try to run the temperature demo in CSS, I don't get a connection.

David, there seems to be some issue with the Temperature Monitoring demo. I can't get a connection to the MSP430G2 Launchpad with that demo either. However, I can connect to the Launchpad when running other demos like the Out of Box Experience or any of the Peripheral Examples. Could you confirm if that is the case for you as well?

0 David Bates over 5 years ago in reply to AartiG

Prodigy 40 points

I don't know how to run the Out of Box Experience and thought I have a capacitive Touch Booster pack, I haven't yet set it up.
David

0 AartiG over 5 years ago in reply to David Bates

TI__Guru**** 173310 points

David,

I tested this again and can connect fine to the MSP430G2 with the Temperature Monitoring Demo. Earlier today I was using a temporary loaner laptop and was having trouble with that, but when I tested again now with my regular laptop, it works. I suspect that the Cloud Agent was not properly installed on the other machine. So I can no longer reproduce the issue.

You could try running some of the peripheral examples - the msp430g2xx3_1.c is a simple toggle LED example. Select the example in TI Resource Explorer on the Cloud and click on the Import to CCS Cloud icon.

After the project is imported into CCS Cloud, you can click on Run to load and run the code on the Launchpad. This would confirm whether the connection is working or not.

0 David Bates over 5 years ago in reply to AartiG

Prodigy 40 points

This example works. I'll try reinstalling CSS.

Thanks for your help.

David

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CCS: Cloud Agent not working